Senior Specialist - AI Enablement ( UAE Nationals Only )

Abu Dhabi Commercial Bank; Abu Dhabi; Hybrid; AED 180,000 - 300,000; Full time

Benefits offered by this job

Medical insurance

Life and personal accident insurance

Paid leave

Leave airfare

Staff discounts

Education assistance

Flexible remote work

Job summary

Abu Dhabi Commercial Bank (ADCB) seeks an ambitious professional to drive AI enablement initiatives across ITMAM, coordinating with business and technology stakeholders to identify use cases and clarify requirements. You will ensure solutions align with governance, risk controls and operational priorities.

With 4+ years in banking operations, business analysis or process improvement, you will help prioritize backlogs, support design and testing, and monitor rollout and adoption to deliver

Qualifications

• Minimum 4 years in banking operations, business analysis, process improvement or project delivery.
• Bachelor's degree in business, finance, CS, data science, AI, IT or related discipline.
• Experience with AI enablement concepts and use cases.
• Strong stakeholder engagement and communication skills.
• Knowledge of governance, risk and policy compliance.
• Experience in treasury/investment operations is a plus.

Responsibilities

• Plan and deliver AI enablement initiatives across ITMAM with stakeholders.
• Prioritize delivery backlogs and ensure feasible, governed solutions.
• Coordinate AI initiatives with ITMAM stakeholders to gather needs and define scope.
• Communicate clearly across business, tech and enablement teams.
• Assess AI opportunities by analyzing processes, data and constraints.
• Support design, testing, and readiness to embed AI into operations.
• Ensure initiatives comply with policies, risk, and approval processes.
• Collaborate with Risk, Compliance, Technology and governance to manage risks.
• Identify improvements to ITMAM processes using AI enablement.
• Support rollout planning, user readiness and post-implementation monitoring.
• Track adoption, performance indicators and issues for continuous improvement across ITMAM.

Skills

Banking operations

Business analysis

Process improvement

Stakeholder engagement

Project coordination

Data analysis

Risk awareness

Governance understanding

Change adoption

Treasury awareness

Education

Bachelor's Degree in Business Administration, Finance, Computer Science, Data Science, Artificial Intelligence, Information Technology or related

Job description

Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. At ADCB, we nurture a diverse, inclusive community where every voice is valued.

About the business area

ITMAM, a wholly owned subsidiary, provides banking operational and processing services to all Group sectors, including lending, wealth management, and ATM services. Integrated into the Group Business Services (GBS) organizational structure, ITMAM operates under its own Board of Directors, comprising Group executive staff members. Its structure includes a General Manager overseeing five key operational service divisions: Consumer Operations, Corporate & Investment Banking Operations, Customer Contact Services, Treasury and Syndication Operations, and Shared Services and Operations Management. Notably, "Tamooha", the Group's award-winning operations center initiative, is staffed exclusively by UAE national women.

We are actively seeking an ambitious professional to join our team at ADCB to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.

In this role, your key responsibilities include:

• Support the planning and delivery of artificial intelligence enablement initiatives across ITMAM by identifying practical use cases, clarifying operational requirements and coordinating implementation activities with business and technology stakeholders.
• Contribute to prioritized delivery backlogs and help ensure solutions are feasible, controlled and aligned with agreed business outcomes, operational priorities and ADCB governance requirements.
• Act as a key coordination point for assigned artificial intelligence initiatives by engaging ITMAM stakeholders to capture business needs, define scope, document requirements and support alignment on expected outcomes.
• Facilitate clear communication between business, technology and enablement teams to ensure requirements are understood, dependencies are managed and solutions support operational efficiency, service quality and process standardization.
• Contribute to the assessment of AI opportunities by analyzing process pain points, data availability, operational constraints and expected benefits.
• Support solution design discussions, testing, validation and implementation readiness activities to help ensure AI solutions are fit for purpose, embedded into day-to-day operations and capable of delivering measurable improvements in productivity, controls and user experience
• Support the responsible implementation of AI solutions by ensuring assigned initiatives comply with applicable policies, risk management standards, control requirements and approval processes.
• Work with Risk, Compliance, Technology and relevant governance stakeholders to maintain appropriate documentation, identify implementation risks, elevate issues and support corrective actions that protect customer outcomes, operational resilience and the Bank’s control environment.
• Identify and support improvements to ITMAM operational processes by applying AI enablement, process review and performance analysis techniques.
• Contribute recommendations that reduce manual effort, improve turnaround times, enhance service consistency and strengthen operational controls, while ensuring changes are practical, sustainable and aligned with business priorities, customer experience expectations and ADCB’s continuous improvement standards.
• Support the adoption of artificial intelligence solutions by contributing to rollout planning, stakeholder communication, user readiness and post-implementation monitoring.
• Track feedback, adoption levels, performance indicators and operational issues to help ensure delivered solutions are effectively embedded, benefits are realised and improvement opportunities are identified for future enhancements across ITMAM processes.

The ideal candidate should have the following experience:

• At least minimum of 4 years of Banking operations, business analysis, process improvement or project delivery, preferably with exposure to treasury operations, investment operations, payments, digital transformation, automation or artificial intelligence enablement within a financial services environment.
• Bachelor’s Degree in Business Administration, Finance, Computer Science, Data Science, Artificial Intelligence, Information Technology or a related discipline.
• Banking Operations and Financial Services ProcessesBusiness Requirements Analysis and Prioritization.
• Artificial Intelligence Enablement Concepts and Use Cases
• Process Improvement and Operational Excellence
• Stakeholder Engagement and Communication
• Project Coordination and Delivery Support
• Data Analysis and Performance Monitoring
• Risk Awareness and Control Alignment
• Governance and Policy Compliance
• Change Adoption and User Readiness
• Treasury and Investment Operations Awareness

What we offer:

Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).

Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.

Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training and professional development programs.

At ADCB, we are dedicated to creating a respectful, caring and disciplined work environment that aligns with your career ambitions.