Senior Solution Architect

Oracle; Abu Dhabi; Sur place; AED 300 000 - 460 000; Plein temps

Résumé du poste

Oracle Health is seeking a Senior Solution Architect in a client-facing role to advise and deliver configuration for application maintenance across multiple product lines. You will partner with clients to assess scope, plan investigations, and provide expert technical guidance.

In this role, you will lead complex troubleshooting, collaborate with cross-functional teams, drive improvements, and deliver end-to-end service support for RCM solutions while documenting knowledge transfer and best

Qualifications

• What you will do includes implementing and supporting revenue cycle solutions and resolving high-priority issues.
• You'll engage with clients to provide tailored recommendations and deliver solutions.
• Lead and deliver client support for Oracle Health RCM solutions with patient care as a priority.
• Perform complex troubleshooting using Oracle Health tools and shadow end-users.
• Collaborate with cross-functional teams to deliver proactive client support.
• Build long-term client relationships by delivering value and managing expectations.
• Gather requirements, analyze gaps, and identify ROI-driven improvements.
• Operate independently to provide quality work products in engagements.
• Provide end-to-end service support across configuration changes and service requests.
• Automate processes and resolve longstanding issues to optimize solutions.
• Analyze system performance and suggest strategies to improve stability and efficiency.
• Serve as a point of contact for RCM solutions and drive internal initiatives.
• Apply Oracle methodologies and best practices in engagements.
• Deliver both functional and technical solutions for moderately complex engagements.
• Lead client meetings, discussions, and engagement activities.

Description du poste

Overview

We are looking for a Senior Solution Architect (Senior Advanced Services Engineer) in a client-facing role, who will be responsible for partnering with clients to advise and deliver sophisticated solution-related service request configurations for application maintenance across multiple product lines. This person will perform scope assessment by capturing information and using application tools for configuring the system with efficiency.

As an experienced Solution Architect on the Support Services Organization aligned with the Client team, you will work in a team environment to provide functional and technical expertise/consulting to our clients. As you work with Oracle Health technologies, you will prioritize, plan, and deliver solution-specific requests and projects both independently and in a collaborative and fast-paced team environment.

You will use your troubleshooting skills to perform investigations of front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally.

You will also use your solution expertise to bring about Oracle Health’s innovations and solution capabilities. Our Solution Architects are also responsible for creating and maintaining documentation and knowledge transfer materials across the lifecycle of a project/ investigation.

Your goal is incident resolution, application maintenance and to provide tangible and measurable value outcomes that improve care delivery.

What you will do

• Implement and support revenue cycle custom solutions (including third party-developed solutions (HEI)) to meet client-specific needs.
• Engage directly with clients to provide tailored recommendations, deliver solutions, and resolve high-priority or critical issues.
• Lead and deliver high-quality client support for Oracle Health RCM solutions, ensuring patient care and safety remain top priorities.
• Perform complex troubleshooting using Oracle Health tools, including workflow validation and end-user shadowing.
• Collaborate with cross-functional teams (Consulting, SWx, OHH, IP) to deliver proactive and seamless client support.
• Build strong, long-term client relationships by consistently delivering value and managing expectations effectively.
• Support clients in process and system improvements by gathering requirements, performing gap analysis, and identifying ROI-driven solutions.
• Operates independently to provide quality work products to an engagement.
• Provide end-to-end service support, including both Configuration Changes (CR) and Service Requests (SR) across the PA lifecycle.
• Enhance client experience by automating manual processes, resolving long-standing issues, and delivering optimized solutions.
• Analyze system performance metrics and recommend strategies to improve system stability and operational efficiency.
• Serve as a point of contact for RCM solutions and drive internal initiatives such as Prevent, Support, and Advance.
• Apply Oracle methodologies, best practices, and organizational procedures in all engagements.
• Deliver both functional and technical solutions for moderately complex client engagements.
• Lead client meetings, discussions, and engagement activities.