Senior Support Engineer Nursing IntegrationPhys DocClinical AI Agent

Oracle; Dubai; Sur place; AED 180 000 - 280 000; Plein temps

Avantages offerts par ce poste

Visa sponsorship

No relocation needed

Flexible working options

Learning and development opportunities

Core benefits

Résumé du poste

Oracle Health in Dubai seeks a Senior Support Engineer to provide functional and technical expertise for Oracle Health products. You will investigate issues, troubleshoot, and work with cross-functional teams to ensure system stability and high-quality client experience.

Requirements include a Bachelor’s in IT or related field, 5+ years in HCIT, experience with Oracle Health Millennium Nursing Integration or related components, and fluent English.

Qualifications

• Bachelor's degree in IT or related field.
• 5+ years in healthcare IT, HCIT support, or related client-facing roles.
• Experience with Oracle Health products or similar healthcare software.

Responsabilités

• Provide functional and technical expertise to clients using Oracle Health products.
• Prioritize and manage issue resolution independently and with cross-functional teams.
• Investigate front-end issues by gathering information and testing workflows.

Connaissances

Healthcare IT

HCIT support

Client relationship management

On-call readiness

Troubleshooting

Formation

Bachelor's degree in Information Technology or related field

Outils

Oracle Health Millennium Nursing Integration

Physician Documentation

Clinical AI Agent

Description du poste

Description

As a Senior Support Engineer you will work in a collaborative team environment to support Oracle Health products. You will investigate troubleshoot and resolve client issues while helping ensure application stability and a high-quality client experience.

Responsibilities

You will be responsible for:

• Providing functional and technical expertise to clients using Oracle Health Products.
• Prioritizing planning and managing issue resolution independently and with cross-functional teams.
• Investigating front-end application issues by gathering information using troubleshooting tools shadowing end users and testing workflows.
• Troubleshooting workflows internally and externally to identify root causes and support resolution.
• Creating and maintaining documentation knowledge transfer materials and investigation records throughout the support lifecycle.
• Supporting incident resolution and application maintenance to help deliver value for Oracle and its clients.
• Collaborating in a fast-paced support environment to address client needs and improve outcomes.

What Youll Bring

• Bachelors degree in Information Technology a related field or equivalent relevant work experience.
• At least 5 years of experience in one or more of the following areas:
• Healthcare information technology or HCIT
• HCIT support
• Software implementation
• Client relationship management
• Other client-facing or HCIT solution work

• Experience working with Oracle Health Millennium Nursing Integration Physician Documentation and Clinical AI Agent products or related components.
• Willingness to participate in an on-call rotation as needed.
• Fluent English language skills.

Nice to Have

• Clinical background or experience working in a clinical healthcare setting.
• Experience working in Application Managed Services or Product Support roles.

What We Offer

• Visa Sponsorship and No Relocation Assistance
• Oracle offers a competitive salary and exciting benefits designed to support your career well-being and work-life balance. You can expect:
• Flexible working options to help you do your best work.
• Learning and development opportunities to advance your career.
• Core benefits that support your health and well-being.
• An inclusive culture that celebrates what makes you unique.

Required Experience

Senior IC