Senior Software Engineer

Infinite Computer Solutions; Dubai; On-site; AED 223,000 - 312,000; Full time

Job summary

Infinite Computer Solutions in Dubai seeks an Omnicell systems specialist to provide proactive administration, on-site support, and data-driven optimization for a healthcare client. You will generate reports, develop custom views, and train end users across departments.

The role emphasizes monitoring customer satisfaction, coordinating system upgrades, and delivering effective problem-solving solutions to ensure smooth operations. Strong analytical and communication skills are essential.

Qualifications

• Experience with Omnicell systems and on-site support.
• Ability to analyze reports and extract insights.
• Strong communication and training delivery skills.

Responsibilities

• Manage Omnicell system administration for a customer.
• Generate and analyze reports, share insights with stakeholders.
• Provide optimization and analysis for customers.
• Identify inventory improvement opportunities.
• Retrieve and analyze data to create custom views.
• Conduct in-service training and evaluate retraining needs.
• Monitor customer satisfaction with systems.
• Perform onsite troubleshooting and minor repairs.
• Coordinate system enhancements, upgrades, and beta activities.
• Identify problems and coordinate cross-department tasks.
• Attend required training/meetings.
• Maintain positive customer relationship.

Skills

Omnicell system management

Data analysis

Reporting

Troubleshooting

Customer relationship management

Tools

Omnicell Suite

Job description

• roactive management and administration of the Omnicell system for a customer.
• Manage the generation of reports following best practices and analyze or disseminate report information to appropriate resources
• Provide optimization services and analysis for customers.
• Identify opportunities for inventory improvement.
• Retrieve and analyze data from Omnicell and various customer systems to create custom views.
• Conduct and manage the in-service training process of Omnicell products that includes analysis of training needs, creation of effective presentations and evaluation of re-training needs for customer’s end users.
• Continually evaluate/monitor customer’s satisfaction with systems
• Perform onsite triage and troubleshooting of Omnicell products, including minor repairs when needed.
• Coordinate required system enhancements, upgrades, and beta activities.
• Identify problems and coordinate tasks necessary to solve them. (This may include interdepartmental task coordination).
• Attend required training/meetings as needed for Omnicell or for customer.
• Maintain a positive working relationship with the customer.