Senior Software Engineer

Cinergie Digital; Dubai; On-site; AED 420,000 - 660,000; Full time

Job summary

Cinergie Digital is seeking a seasoned Senior Software Engineer to join its travel technology team, focusing on Passenger Service Systems (PSS) and Global Distribution Systems (GDS). You will design, build, and maintain the backbone of our airline distribution and inventory systems, handling reservations, ticketing, fare calculation, and PNR management.

In this role you will lead technical initiatives, own production incidents, and mentor junior engineers while aligning developments with IATA

Qualifications

• Extensive experience with .NET in mission-critical, high-availability systems.
• Proven airline PSS/GDS integration experience (Amadeus, Sabre, Travelport).
• Deep knowledge of travel messaging standards (EDIFACT, Type A/B, XML, JSON).
• Production support and incident management in high-pressure environments.
• Strong ability to perform root cause analysis on distributed systems.
• Translate airline business requirements into scalable technical solutions.

Responsibilities

• Design and maintain integrations with PSS platforms and GDS networks.
• Build and support reservations, ticketing, fare, inventory, and PNR management.
• Implement messaging using EDIFACT, A/B, NDC, PADIS, IATA standards.
• Develop interfaces between internal systems and external GDS/PSS endpoints (SOAP/REST).
• Own triage and RCA for GDS/PSS incidents; troubleshoot discrepancies.
• Participate in on-call rotation for critical systems.
• Collaborate with revenue management and airport operations on rules.
• Maintain runbooks, monitoring, and alerting to reduce incidents.
• Mentor junior engineers and influence architecture.
• Ensure developments align with IATA resolutions and data standards.

Skills

.NET framework

PSS/GDS integration

Incident management

Root cause analysis

High availability architecture

Technical mentorship

Education

Bachelor's degree in Computer Science

Tools

Docker

Kubernetes

SOAP/REST

XML/JSON

EDIFACT/NDC

Job description

Role Overview

We are seeking a seasoned Senior Software Engineer to join our travel technology team, specializing in Passenger Service Systems (PSS) and Global Distribution Systems (GDS). This is a mission-critical role where you will design, build, and maintain the backbone of our airline s distribution and inventory systems. You will balance proactive feature development touching reservations, ticketing, and fare distribution with high-stakes production support. As a senior member of the team, you will act as an escalation point for live incidents, ensuring the reliability of systems that directly impact passenger travel and airline operations.

Key Responsibilities

• System Integration: Design and maintain robust integrations with major PSS platforms (e.g., Amadeus Alt a, Sabre, Travelport, Navitaire, Radixx) and GDS networks.
• Core Development: Build and support systems managing reservations, ticketing, fare calculation, inventory/availability, PNR management, and revenue accounting using .NET.
• Messaging & Protocols: Implement solutions using industry-standard formats including EDIFACT, Type A/B messaging, NDC, and IATA standards (PADIS, AIDX).
• API Management: Develop and maintain high-performance interfaces between internal systems and external GDS/PSS endpoints (SOAP/REST, XML/JSON).
• Production Ownership: Own the triage, root cause analysis, and permanent resolution of GDS/PSS-related incidents. Troubleshoot PNR/ticketing discrepancies and message-queue failures.
• On-Call Leadership: Participate in an on-call rotation to provide rapid response for critical booking and ticketing systems.
• Strategic Collaboration: Work cross-functionally with revenue management, airport operations, and interline teams to translate complex business rules into technical specifications.
• Operational Excellence: Author and maintain technical runbooks, monitoring, and alerting systems to minimize recurring incidents and improve system stability.
• Mentorship: Provide technical guidance to junior engineers and influence architectural decisions for PSS/GDS-adjacent systems.
• Compliance: Ensure all developments align with IATA resolutions, interline agreements, and global data standards.

Required Qualifications

• Extensive experience in software engineering using the .NET framework, with a focus on mission-critical, high-availability systems.
• Proven technical expertise in airline PSS/GDS integration (Amadeus, Sabre, Travelport, etc.).
• Deep understanding of travel industry messaging standards (EDIFACT, Type A/B, XML, JSON).
• Demonstrated experience in production support and incident management within a high-pressure environment.
• Strong analytical skills with the ability to perform root cause analysis on complex distributed systems.
• Ability to translate complex airline business requirements into scalable, reliable technical solutions.

Nice-to-Have

• Experience with NDC implementation (IATA NDC schemas, aggregators like Farelogix/Accelya).
• Exposure to interline/codeshare workflows, IROPS (irregular operations) handling, or revenue accounting reconciliation.
• Familiarity with cloud infrastructure (AWS/Azure/GCP) and containerization technologies (Docker/Kubernetes).
• IATA or relevant airline industry certifications.
• Prior experience working directly with airline operations, revenue management, or customer service teams.

Desired Candidate Profile

• Extensive experience in software engineering using the .NET framework, with a focus on mission-critical, high-availability systems.
• Proven technical expertise in airline PSS/GDS integration (Amadeus, Sabre, Travelport, etc.).
• Deep understanding of travel industry messaging standards (EDIFACT, Type A/B, XML, JSON).
• Demonstrated experience in production support and incident management within a high-pressure environment.Strong analytical skills with the ability to perform root cause analysis on complex distributed systems.
• Ability to translate complex airline business requirements into scalable, reliable technical solutions.