Senior Software Consulting Lead - AI-Driven Security

Cisco Systems, Inc; Dubai; On-site; AED 335,000 - 670,000; Full time

Job summary

Cisco Systems, Inc in Dubai seeks a senior customer success engineer to join a global team delivering secure, visible, and AI-enabled solutions.

You will advocate for customers, drive business outcomes, lead senior-level reviews, and coordinate across DevOps, service delivery, and product management.

The role requires Arabic and English fluency, LTE/5G expertise, and a commitment to continuous learning, with occasional on-site visits to Dubai.

Qualifications

• Bachelor’s degree or equivalent practical experience in a related field.
• 6+ years in customer success, technical support, or engineering in a high-tech B2B environment.
• Proficient with Salesforce and Jira for case management.
• Strong LTE/5G, telecom protocols, IoT, and troubleshooting with Wireshark/Splunk/SQL.
• Fluent in Arabic with professional English; experience in analytics, cloud/SaaS, and AI adoption.

Responsibilities

• Advocate for customers, drive business development, and ensure service delivery excellence.
• Lead strategic engagements and business reviews with customer leadership.
• Leverage analytics and AI tools to anticipate needs and deliver innovative solutions.
• Provide technical leadership and coordinate across DevOps, service delivery, and product management.
• Visit and work onsite at customer site in Dubai as needed to build relationships.

Skills

Customer success

Technical support

Software engineering

Arabic language

English language

Analytics

AI adoption

Cloud/SaaS

LTE/5G networks

Education

Bachelor’s degree in Computer Science, Engineering, or related field

Tools

Salesforce

Jira

Wireshark

Splunk

SQL

Job description

Cisco Systems, Inc in Dubai seeks a senior customer success engineer to join a global team delivering secure, visible, and AI-enabled solutions.

You will advocate for customers, drive business outcomes, lead senior-level reviews, and coordinate across DevOps, service delivery, and product management.

The role requires Arabic and English fluency, LTE/5G expertise, and a commitment to continuous learning, with occasional on-site visits to Dubai.