Software Consulting Engineering Technical Leader

Cisco; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

Cisco in Dubai seeks a seasoned Customer Success leader to advocate for customers and drive strategic engagements. You will lead reviews, communicate KPIs, and deliver insights that improve business outcomes.

You will leverage analytics and AI to anticipate needs and deliver innovative solutions while coordinating across Cisco units for seamless delivery. The role requires Arabic and English fluency, 6+ years in relevant roles, and willingness to visit customer sites in Dubai to support

Qualifications

• Bachelor's degree in Computer Science, Engineering, Business, or related field.
• 6+ years in customer success, technical support, or engineering in a high-tech, B2B environment.
• Proficiency with case management and collaboration tools such as Salesforce and Jira.
• Native proficiency in Arabic and professional fluency in English for local stakeholder engagements.
• Experience with analytics, cloud/SaaS solutions, and commitment to AI adoption.

Responsibilities

• Act as the primary advocate and trusted advisor for customers, driving business development and ensuring service excellence.
• Lead strategic engagements and quarterly business reviews to communicate KPIs and deliver actionable insights to customer leadership.
• Leverage analytics and AI tools to anticipate needs, deliver innovative solutions, and streamline workflows for measurable results.
• Provide technical leadership within the team and across technology domains, acting as a thought leader in software engineering and integration.
• Coordinate across Cisco units (DevOps, service delivery, product management) to ensure seamless operational alignment.
• Visit and work onsite at customer sites in Dubai as needed to build relationships and support strategic objectives.

Skills

LTE/5G networks

Arabic fluency

English fluency

Customer success

Troubleshooting skills

Education

Bachelor's degree in Computer Science, Engineering, Business

Tools

Salesforce

Jira

Splunk

Wireshark

SQL

Job description

Job Description:

Meet The Team

You will join a global team of experts revolutionizing how data and infrastructure connect and protect organizations in the AI era. We experiment, create meaningful solutions, and collaborate with empathy to make significant things happen on a global scale. Your work will power the future by providing customers with unparalleled security, visibility, and insights.

Your Impact

• You will act as the primary advocate and trusted advisor for customer, driving business development and ensuring operational and service delivery excellence.
• You will lead strategic engagements and periodical business reviews to communicate KPIs and deliver actionable insights to customer leadership.
• You will leverage analytics and AI tools to anticipate customer needs, deliver innovative solutions, and streamline workflows for measurable business results.
• You will provide technical leadership within the team and across the technology domain, serving as a thought leader in software engineering and integration.
• You will coordinate across internal Cisco business units, including DevOps, service delivery, and product management, to ensure seamless operational alignment.
• You will visit and work onsite at customer site in Dubai as needed to build relationships and provide immediate, hands-on support for strategic objectives.

Minimum Qualifications

• Bachelor's degree in Computer Science, Engineering, Business, or a related field, or equivalent practical experience.
• 6+ years of experience in customer success, technical support, or engineering within a high-tech, B2B environment.
• Demonstrated proficiency using case management and collaboration tools such as Salesforce and Jira.
• Proven technical expertise in LTE/5G networks, telecom protocols, and IoT solutions, supported by troubleshooting skills in Wireshark, Splunk, or SQL.
• Native proficiency in Arabic and professional fluency in English to support local stakeholder engagements.
• Experience with analytics, cloud/SaaS solutions, and a documented commitment to AI adoption and continuous learning.

Preferred Qualifications

• Experience acting as a trusted advisor to C-suite or high-level IT leadership.
• Proven track record of co-developing innovative solutions that directly impact business KPIs.
• Demonstrated success in identifying new use cases and driving solution adoption within complex enterprise environments.
• Experience facilitating cross-team communication and mentoring peers to foster a collaborative culture.
• Ability to translate complex technical concepts into strategic business recommendations.

Why Cisco?

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.