Security Manager

HWG; Dubai; On-site; AED 391,000 - 614,000; Full time

Job summary

HWG in Dubai is seeking a Security Manager to oversee managed security service delivery for regional customers. This role combines customer relationship management, technical security expertise, incident coordination, service reporting and continuous improvement.

The Security Manager handles customer requests directly where appropriate, coordinates specialist internal teams, and ensures customers receive clear updates, actionable recommendations and consistent follow-through.

Qualifications

• Experience in SOC operations, incident response, or managed security services.
• Ability to interpret security metrics, build dashboards, and produce executive reports.
• Strong communication skills to explain technical issues to diverse audiences.
• Proven ability to coordinate cross-functional teams during security incidents.

Responsibilities

• Manage customer security requests, inquiries, issues and escalations.
• Coordinate with internal teams to deliver customer requirements.
• Implement incident response playbooks and escalation procedures.
• Support investigations, prepare incident reports, and coordinate responses.
• Lead monthly customer review meetings and present findings.
• Deliver monthly, quarterly and annual security reports.
• Maintain positive customer relationships during operations.
• Inform SOC of planned activities and coordinate monitoring.

Skills

SOC operations

Incident response

Customer engagement

Security reporting

Cross-functional coordination

Communication skills

Analytical troubleshooting

Tools

IBM QRadar

Splunk

Microsoft Defender

Microsoft Defender for Cloud/Sentinel

CrowdStrike

Job description

Role Summary

The Security Manager oversees managed security service delivery for multiple regional customers and serves as their primary security point of contact. The role combines customer relationship management, technical security expertise, incident coordination, service reporting and continuous improvement.

The Security Manager handles customer requests directly where appropriate, coordinates specialist internal teams, and ensures customers receive clear updates, actionable recommendations and consistent follow-through.

Key Responsibilities

• Manage customer security requests, technical inquiries, operational issues and escalations.
• Coordinate with internal teams, including SOC Engineering, Purple Team and Automation, to deliver customer requirements.
• Implement and maintain incident response playbooks, escalation procedures and alert-handling instructions.
• Support incident investigations, prepare incident reports, and coordinate response efforts and customer communications throughout the incident lifecycle.
• Manage communications during security incidents and coordinate response activities across customers and internal teams.
• Lead customer troubleshooting discussions and translate technical findings into clear explanations and actionable recommendations.
• Track customer requests and internal actions through completion, maintaining clear ownership, priorities and progress updates.
• Conduct on-demand meetings to address incidents, troubleshooting, service issues and customer requirements.
• Inform the SOC team of planned customer activities, including penetration tests, maintenance and configuration changes, and coordinate appropriate monitoring and handling procedures.
• Lead monthly customer review meetings, presenting findings clearly to technical and management stakeholders.
• Deliver monthly, quarterly and annual reports covering security posture, achievements, ongoing initiatives and future priorities.
• Participate in executive, technical and on-site customer meetings as required.
• Maintain positive customer relationships throughout routine operations.
• Prepare and present security reports and presentations to customers, clearly explaining findings, service performance, risks and recommendations, and leading discussions with both technical and management stakeholders.

Required Skills and Experience

• Relevant experience in SOC operations, incident response or managed security services, with responsibility for customer engagement and service delivery.
• Practical knowledge of SIEM and EDR platforms such as IBM QRadar, Splunk, Microsoft Sentinel, CrowdStrike or Microsoft Defender.
• Strong understanding of detection use cases, alert tuning, log source management, incident response playbooks and SOAR workflows.
• Ability to interpret security metrics, build dashboards, and produce clear technical and executive reports.
• Strong communication and presentation skills, with the ability to explain technical issues to different audiences.
• Proven ability to coordinate cross-functional teams, manage competing priorities, and maintain positive customer relationships during security incidents.
• Strong analytical, troubleshooting, organizational and follow-up skills.

Required Soft Skills:

• Residence in UAE
• Goal-oriented and proactive
• Excellent interpersonal and teamwork abilities
• Flexibility and composure under stressful situations
• Strong attention to detail, analytical thinking, and problem-solving skills
• Excellent communication skills in English (Arabic is a strong advantage)
• Strong coordination skills across multicultural, cross-functional teams

Why Join Us?

• Opportunity to work in a growing cybersecurity environment
• Collaborative and dynamic team culture
• Real impact on security operations and client success

Be part of a high-impact cybersecurity team in one of the world's most dynamic digital regions.