Senior ServiceNow Platform Lead - Governance & Transformation

Forsyth Barnes; Emiratos Árabes Unidos; Presencial; AED 350.000 - 650.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Executive exposure to senior decision‑

Centre of Excellence leadership

Competitive compensation package

Descripción de la vacante

Forsyth Barnes seeks a Senior ServiceNow Platform Lead to govern and operate the enterprise ServiceNow platform across the organisation. You will translate business demand into a coherent roadmap, establish delivery controls and ensure platform investments improve service quality and risk management.

You will lead the Centre of Excellence, guide prioritisation and release decisions, and build internal capability to sustain mature operating model in Abu Dhabi.

Formación

• 10+ years across technology, enterprise platforms or IT service management.
• 5+ years of substantial ServiceNow experience in complex enterprise environments.
• Leadership of ServiceNow implementations or platform transformation programmes.

Responsabilidades

• Establish and lead a ServiceNow Centre of Excellence with governance and standards.
• Shape the enterprise platform roadmap by prioritising demand and aligning investments.
• Direct release, upgrade and transition planning for operational ownership.
• Provide senior stakeholders with concise insights into platform performance and risks.
• Oversee platform health, security, data quality and integrations.

Conocimientos

ServiceNow

ITIL

Governance

Demand management

Roadmap development

Stakeholder comms

Educación

ServiceNow Certified System Administrator

Certified Implementation Specialist

ITIL 4 Foundation

Herramientas

ServiceNow ITSM

CMDB

CSDM

ITOM

Descripción del empleo

Forsyth Barnes seeks a Senior ServiceNow Platform Lead to govern and operate the enterprise ServiceNow platform across the organisation. You will translate business demand into a coherent roadmap, establish delivery controls and ensure platform investments improve service quality and risk management.

You will lead the Centre of Excellence, guide prioritisation and release decisions, and build internal capability to sustain mature operating model in Abu Dhabi.