Senior ServiceNow Platform Architect | ITSM & ITOM Leader

DXC Technology Company; Abu Dhabi; In loco; AED 300.000 - 460.000; Tempo pieno

Descrizione del lavoro

DXC Technology Company in the UAE is seeking an experienced ServiceNow Solution / Platform Architect to lead end-to-end architecture across ITSM, ITOM, CMDB, and CSDM for enterprise deployments.

The role focuses on scalable platform design, governance, upgrade strategy, and integration patterns, while mentoring delivery teams and ensuring best-practice, minimal-customisation deployments.

Competenze

• Bachelor's degree in Computer Science, IT, Engineering, or a related field.
• 6+ years of relevant technology and ServiceNow experience.
• At least 2+ years in a ServiceNow Solution Architect, Platform Architect, or similar role.
• Hands-on experience delivering ServiceNow solutions across full implementation lifecycles.
• ServiceNow CSA certification is required.
• One or more CIS certifications are required.
• CAD is preferred.
• CTA or CMA is highly desirable.
• ITIL Foundation certification is preferred.
• Experience with large-scale enterprise ServiceNow implementations or transformation initiatives is preferred.
• Strong technical leadership and architecture decision-making skills.
• Strong communication and stakeholder-management skills.
• Strong analytical, problem-solving, and collaboration skills.

Mansioni

• Own end-to-end ServiceNow solution and platform architecture across ITSM, ITOM, and enterprise workflows.
• Define platform architecture principles, standards, patterns, and best practices.
• Define and govern CMDB and CSDM strategy.
• Design and govern the ServiceNow data model and platform security model.
• Define integration architecture and patterns between ServiceNow and enterprise applications.
• Design integrations using IntegrationHub, REST APIs, SOAP web services, and event-driven integration patterns.
• Lead technical discovery, architecture workshops, and solution design sessions.
• Translate business and technical requirements into scalable ServiceNow solutions.
• Lead architecture and design reviews throughout the implementation lifecycle.
• Define standards for configuration, customisation, scoped applications, and reusable platform capabilities.
• Promote an out-of-the-box-first approach to reduce unnecessary customisation and technical debt.
• Ensure solutions meet performance, scalability, security, maintainability, and upgrade-safety requirements.
• Define ServiceNow upgrade and platform lifecycle strategies.
• Review solution designs, integrations, configurations, custom applications, and technical documentation.
• Guide ServiceNow developers, consultants, administrators, and implementation teams.
• Support technical issue resolution, architecture decisions, and platform optimisation.
• Collaborate with application, integration, infrastructure, security, cloud, and architecture teams.
• Mentor ServiceNow consultants and developers and promote platform engineering best practices.

Conoscenze

ServiceNow Architecture

Platform Architecture

ITSM

ITOM

CMDB

CSDM

IntegrationHub

Flow Designer

REST APIs

SOAP Web Services

JavaScript

Glide API

Security

Upgrade Strategy

Performance

Governance

Architecture Leadership

CSA

CIS

CAD

CTA

CMA

ITIL

Formazione

Bachelor's degree in Computer Science/IT/Engineering

Strumenti

ServiceNow

REST APIs

SOAP

Descrizione del lavoro

DXC Technology Company in the UAE is seeking an experienced ServiceNow Solution / Platform Architect to lead end-to-end architecture across ITSM, ITOM, CMDB, and CSDM for enterprise deployments.

The role focuses on scalable platform design, governance, upgrade strategy, and integration patterns, while mentoring delivery teams and ensuring best-practice, minimal-customisation deployments.