Senior Service Development & Customer Experience Lead

Talents Tide; Dubai; On-site; AED 279,000 - 502,000; Full time

Job summary

Talents Tide in Dubai seeks a senior service development leader to design and implement policies, programs, and plans that improve service quality and customer experience. You will oversee KPIs, risk management, and innovation while coordinating with internal units and external partners.

The role requires 7+ years of relevant experience, a strong background in policy and program leadership, and the ability to drive cross‑functional collaboration across government and private entities in the UAE.

Qualifications

• Experience translating policy into actionable programs.
• Ability to lead cross‑functional teams and complex initiatives.
• Strong written and verbal communication for stakeholders.

Responsibilities

• Lead development of service development policies and plans.
• Oversee KPI design to measure service quality and happiness.
• Coordinate with internal and external partners for improvement initiatives.
• Manage budget planning and alignment with strategy.
• Ensure compliance with information security and safety policies.

Skills

Policy development

Strategic planning

Stakeholder management

Leadership

Policy input & legislation

Education

Bachelor's degree in Business Administration or related

Job description

Talents Tide in Dubai seeks a senior service development leader to design and implement policies, programs, and plans that improve service quality and customer experience. You will oversee KPIs, risk management, and innovation while coordinating with internal units and external partners.

The role requires 7+ years of relevant experience, a strong background in policy and program leadership, and the ability to drive cross‑functional collaboration across government and private entities in the UAE.