Customer Experience Lead - Policy & Programs (Dubai)

General Civil Aviation Authority; Dubai; On-site; AED 30,000 - 54,000; Full time

Job summary

General Civil Aviation Authority in Dubai invites an experienced mid-level Customer Service professional to join the on-site team. The role focuses on aligning customer service programs with the organization\'s strategic objectives and ensuring best practices are applied across the department.

You will work to plan and implement policy and programs, collaborate with colleagues to maintain high service standards, and support the UAE-based employer in delivering exceptional passenger and

Responsibilities

• Plan the Customer Service Management system policy and programs
• Align programs with GCAA's strategic objectives
• Ensure the organization applies best Customer Service practices

Job description

General Civil Aviation Authority in Dubai invites an experienced mid-level Customer Service professional to join the on-site team. The role focuses on aligning customer service programs with the organization\'s strategic objectives and ensuring best practices are applied across the department.

You will work to plan and implement policy and programs, collaborate with colleagues to maintain high service standards, and support the UAE-based employer in delivering exceptional passenger and