Senior Security Solutions Consultant | Hybrid & Growth

Help AG; Abu Dhabi; Híbrido; AED 300.000 - 480.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Career progression and growth

Wellness campaigns

Learning opportunities

Annual flights tickets

Inclusive and diverse working

Flexible/Hybrid working environment

Open door policy

Descripción de la vacante

Help AG in Abu Dhabi is seeking a Security Consultant to manage customer support requests, perform security diagnostics, and guide deployments. You will work across email and phone channels, escalate where needed, and document activities in the ticketing system.

The role requires 5–7 years in large organizations, certifications in major vendors, strong TCP/IP networking knowledge, and fluent English. A flexible/hybrid work setup is offered.

Formación

• Bachelor's degree in information security or IT-related matter or equivalent experience.
• 5-7 years of progressive experience in larger-scale organizations on customer side as a support engineer or similar roles.
• Perform advanced troubleshooting and root-cause analysis for security incidents.
• Hands-on experience and certifications of the vendors F5, Palo Alto, Fortinet & Zscaler.
• Experience with Packet Analysis tools like Wireshark or tcpdump.
• Excellent communication skills in English (Arabic an advantage).
• Structured technical documentation and diagramming.
• Strong TCP/IP networking knowledge in large-scale environments.
• Flexible work approach based on job requirements.

Responsabilidades

• Receive requests by Email and Calls and handle according to Help AG's support workflow.
• Internal and external escalation and maintain continuous communication with customers.
• Providing solution scenarios on technical issues.
• Proper use of tools (Ticket System, Time Tracking) and ticket documentation.
• Support POCs, deployments, and integration of new security solutions.
• Prepare Health Checks for various technologies and provide technical consulting to customers.

Conocimientos

Excellent communication

Troubleshooting

Security concepts

Customer handling

TCP/IP networking

Documentation

Flexible work

Customer communication

Educación

Bachelor's degree in information security or IT related field

Herramientas

F5

Palo Alto

Fortinet

Zscaler

Wireshark

tcpdump

Descripción del empleo

Help AG in Abu Dhabi is seeking a Security Consultant to manage customer support requests, perform security diagnostics, and guide deployments. You will work across email and phone channels, escalate where needed, and document activities in the ticketing system.

The role requires 5–7 years in large organizations, certifications in major vendors, strong TCP/IP networking knowledge, and fluent English. A flexible/hybrid work setup is offered.