Senior Sanitaryware Service & Technical Lead

AlFuttaim; Dubai; On-site; AED 200,880 - 290,160; Full time

Job summary

AlFuttaim is seeking a Service and Technical Lead for sanitaryware in Dubai, United Arab Emirates. The ideal candidate will have a Bachelor's degree in engineering and over 5 years of relevant experience in after-sales service.

You will lead service operations, manage customer complaints, and ensure technical support across various stakeholders. The role offers a competitive salary of AED 18,000 – 26,000 monthly, depending on experience.

Qualifications

• Minimum 5 years of experience in sanitaryware, plumbing products, or related sectors.
• Strong exposure to after-sales service operations within the UAE.
• Proven ability to manage customer complaints and warranty claims.

Responsibilities

• Lead after‑sales service operations across the sanitaryware product portfolio.
• Establish clear service procedures and response standards.
• Monitor open service cases and allocate technical resources.
• Act as the primary escalation point for complex customer complaints.

Skills

Sanitaryware technical support

After‑sales service management

Plumbing product knowledge

Warranty claim management

Customer complaint resolution

Root‑cause analysis

Corrective action planning

Service level agreements

Technical troubleshooting

Education

Bachelor's degree in a relevant engineering discipline

Job description

AlFuttaim is seeking a Service and Technical Lead for sanitaryware in Dubai, United Arab Emirates. The ideal candidate will have a Bachelor's degree in engineering and over 5 years of relevant experience in after-sales service.

You will lead service operations, manage customer complaints, and ensure technical support across various stakeholders. The role offers a competitive salary of AED 18,000 – 26,000 monthly, depending on experience.