Senior Salesforce Techno Functional Consultant

Dautom; Abu Dhabi; On-site; AED 300,000 - 450,000; Full time

Job summary

Dautom in Abu Dhabi seeks a Senior Salesforce Techno-Functional Consultant with 8+ years of consulting, admin, and integration experience in real estate. You will own Salesforce administration, configuration, data quality, and business process optimization in a large real estate environment.

You’ll bridge business stakeholders and technical teams, design scalable solutions with Flow, Validation Rules, and custom objects, lead data migration, and support go-lives and user adoption.

Qualifications

• 8+ years of Salesforce consulting, administration, and support experience.

Responsibilities

• Act as the primary owner of day-to-day Salesforce administration and support.

Skills

Salesforce Service Cloud

Flow Builder

Validation Rules

Approval Processes

Reports & Dashboards

Permission & Security

Data Loader

Salesforce Optimizer

Deployment Management

Education

Bachelor's Degree in CS/IT or related field

Tools

REST APIs

SOAP APIs

MuleSoft

Boomi

SAP

DocuSign

Job description

Job Title: Senior Salesforce Techno Functional Consultant

Experience: 8+ Years in Salesforce Consulting Development & Administration Industry Preference: Real Estate / Property Development / Construction

Job Summary:

We are seeking a highly skilled Senior Salesforce Consultant with strong techno-functional expertise to support and enhance our Salesforce platform within a large-scale real estate environment. The ideal candidate should possess extensive experience in Salesforce administration, configuration, integrations, data management, and business process optimization.

This role will be the key link between business stakeholders and technical teams, ensuring Salesforce solutions support business goals while maintaining platform stability, scalability, and user adoption. The consultant should independently manage requirements gathering, solution design, user training, system enhancements, and production support.

Key Responsibilities:

• Act as the primary owner of day-to-day Salesforce administration and support activities.
• Manage users, roles, profiles, permission sets, sharing rules, queues, and security configurations.
• Monitor system health, troubleshoot issues, and ensure platform availability and performance.
• Perform data quality assessments, cleansing activities, and governance controls.

Business Analysis & Solution Design:

• Engage with business stakeholders across Sales, CRM, Marketing, Leasing, Finance, Community Management, Handover, and Customer Service teams.
• Gather business requirements and translate them into scalable Salesforce solutions.
• Recommend best practices and optimization opportunities aligned with Salesforce capabilities.
• Prepare functional specifications, process flows, and solution documentation.
• Design and implement Flows, Approval Processes, Validation Rules, Custom Objects, Record Types, and Page Layouts.
• Build and maintain reports, dashboards, analytics, and KPI tracking mechanisms.
• Configure Sales Cloud and Service Cloud functionalities to support evolving business needs.
• Support release management, change requests, and system improvements.

Technical & Integration Support:

• Work closely with development teams on Apex, Lightning Components, and custom development activities.
• Support integration with external applications including:
  • MuleSoft
  • Boomi
  • SAP
  • DocuSign
  • WhatsApp Business
  • Marketing Automation Platforms
  • Payment Gateways
  • Property Management Systems
• Assist in API troubleshooting, integration testing, and deployment activities.
• Participate in architecture discussions and recommend technical improvements.
• Lead data migration, data transformation, and reconciliation activities.
• Manage Salesforce Sandboxes and support deployment processes between environments.
• Execute SIT, UAT, and regression testing activities.
• Ensure adherence to Salesforce release and change management processes.

Training & Stakeholder Management:

• Conduct user training sessions and develop training materials.
• Create and maintain user guides, process documentation, and knowledge repositories.
• Provide post-go-live support and user adoption guidance.
• Act as a trusted advisor for business and leadership teams.

Required Technical Skills:

• Salesforce Service Cloud
• Salesforce Flow Builder
• Validation Rules
• Approval Processes
• Reports & Dashboards
• Permission & Security Model
• Data Loader
• Salesforce Optimizer
• Change Sets & Deployment Management

Integration Technologies:

• REST APIs
• SOAP APIs
• Middleware Integrations
• Web Services

Technical Knowledge:

• SOQL & SOSL
• Apex Fundamentals
• Data Migration Tools
• Release Management

Strong understanding of:

• Unit Inventory Management
• Reservation & Booking Processes
• Customer Payment Journeys
• Mortgage & Finance Workflows
• Property Handover Processes
• Defects Liability Period (DLP) Management
• Post-Handover Customer Service
• CRM & Customer Journey Management

Qualifications:

• Bachelor's Degree in Computer Science, Information Technology, or related field.
• Minimum 8+ years of Salesforce consulting, administration, and support experience.
• At least 3+ years of experience in Real Estate or Property Development organizations.
• Proven experience supporting enterprise Salesforce implementations with large user bases.
• Strong client-facing and stakeholder management skills.
• Excellent communication and presentation abilities