Senior Salesforce Service Cloud & AI Automation Architect

LTM; Dubai; On-site; AED 260,000 - 450,000; Full time

Job summary

LTM in Dubai seeks a senior Salesforce expert to lead end-to-end implementations across Experience Cloud, Service Cloud, and LWC development. You will architect solutions, guide a team of developers, and drive high-quality design reviews.

You will design and deploy autonomous AI agents using Salesforce Agentforce, Data Cloud, and Einstein AI to automate complex business processes and customer interactions. Strong backend and leadership skills are essential.

Qualifications

• 8+ years hands-on Salesforce implementation experience.
• Salesforce Certified Developer and Admin (PD1 & Admin).
• Experience with AI-enabled automation and integration tooling.

Responsibilities

• Design, develop, and deploy autonomous AI agents using Salesforce Agentforce, Data Cloud, Einstein AI, Apex, Flows and integrations to automate complex business processes and customer interactions.
• Provide backend development expertise and contribute to high-level design decisions.
• Mentor and guide a team of developers, offering technical direction.
• Lead design and code reviews to ensure quality and alignment with goals.
• Resolve complex technical issues and escalations with advanced expertise.
• Collaborate with stakeholders to deliver thoughtful and enriched solutions.

Skills

Salesforce Implementation

LWC Development

Team Leadership

Mentorship

Problem Solving

Tools

Apex

Flows

Data Cloud

Einstein AI

Agentforce

Job description

LTM in Dubai seeks a senior Salesforce expert to lead end-to-end implementations across Experience Cloud, Service Cloud, and LWC development. You will architect solutions, guide a team of developers, and drive high-quality design reviews.

You will design and deploy autonomous AI agents using Salesforce Agentforce, Data Cloud, and Einstein AI to automate complex business processes and customer interactions. Strong backend and leadership skills are essential.