Senior Sales Specialist

SupportFinity™; Abu Dhabi; On-site; AED 100,000 - 167,000; Full time

Job summary

Wolfi's is seeking a Senior Sales Specialist to lead the cycling retail floor, combining deep product knowledge with a passion for customer experience.

You will drive sales targets, mentor junior teammates, and act as a product and brand ambassador, ensuring customers leave with the perfect bicycle and gear for their journey.

Qualifications

• 3–5 years of experience in a retail sales role, ideally within sports or cycling.
• Proven ability to meet or exceed sales targets.
• Strong product knowledge of bicycles, components, accessories, and apparel.
• Excellent communication, coaching, and interpersonal skills.
• Fluency in English; other languages a plus.

Responsibilities

• Deliver exceptional, consultative customer service with a solutions-oriented mindset.
• Drive and exceed individual and store sales targets through proactive selling and upselling.
• Lead by example on the floor, setting the tone for customer service and performance.
• Resolve customer queries and concerns efficiently by investigating issues and implementing effective solutions.
• Develop relationships with high-value and repeat customers, supporting retention and loyalty.

Skills

Customer service

Sales targets

Product knowledge

Communication

Coaching

Tools

POS systems

CRM

Job description

Company Vision

To be the market-leading cycling retailer, educator & experience provider in the GCC.

Company Vision

To be the market-leading cycling retailer, educator & experience provider in the GCC.

Company Mission

To grow the participation in Cycling and Triathlon to improve wellbeing and happiness.

Company Values

Excellence | Passion | Integrity | Innovation | Commitment

Role Purpose

The Senior Sales Specialist is a trusted expert and sales leader on the retail floor. With deep product knowledge and a strong ability to connect with customers, you'll play a key role in achieving sales targets, mentoring junior team members, and driving an exceptional customer journey. You will also act as a product and brand ambassador, contributing to the high-performance culture of Wolfi's and ensuring customers walk away with the perfect product and experience for their cycling journey.

Responsibilities

Sales Leadership & Customer Excellence

• Deliver exceptional, consultative customer service with a solutions-oriented mindset.
• Drive and exceed individual and store sales targets through proactive selling and upselling.
• Lead by example on the floor, setting the tone for customer service and performance.
• Resolve customer queries and concerns efficiently by investigating issues and implementing effective solutions.
• Develop relationships with high-value and repeat customers, supporting retention and loyalty.
• Conduct customer follow-ups and customer experience calls to build relationships and expand sales opportunities.

Product Expertise & Advisory

• Serve as a go-to expert for complex product questions and premium product categories.
• Provide support in fitting, configuration, and technical product knowledge (bikes, gear, accessories).
• Stay up to date on all product launches, technologies, and innovations in cycling.
• Monitor and track sales order delivery timelines, ensuring transparent and consistent communications with customers.

Team Support

• Support onboarding and training of new team members.
• Step into floor leadership when needed to ensure smooth daily operations.
• Prepare, maintain, and submit detailed sales reports to management.

Store Standards & Visual Merchandising

• Maintain excellent product presentation and stock accuracy.
• Provide input on merchandising, product placement, and customer flow optimisation.
• Monitor floor activity to ensure all customers receive timely support.

Requirements

• 3–5 years of experience in a retail sales role, ideally within sports or cycling-related industries.
• Proven ability to meet or exceed sales targets.
• Strong product knowledge or interest in bicycles, components, accessories, and apparel.
• Excellent communication, coaching, and interpersonal skills.
• Fluency in English; other languages a plus.

Ideal Candidate

• A top performer with a deep love for cycling and a customer-first mindset.
• Confident, resourceful, and able to handle advanced customer queries independently.
• Motivated by targets, growth, and creating lasting customer relationships.
• Brings energy, integrity, and excellence to everything they do.
• Understanding and experience with the Colnago brand and its products is considered a strong advantage.

About the company

Wolfi's