Senior Cycling Sales Specialist: Lead, Develop & Delight

Wolfi's; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

Wolfi’s in Abu Dhabi is building a high-performance retail team for cycling products. The Senior Sales Specialist is a trusted expert on the shop floor, using deep product knowledge and a customer-first approach to help shoppers find the perfect bike, gear, and accessories while driving sales and mentoring junior team members.

You will lead by example, handle premium customer service, manage queries, build relationships with high-value customers, and stay updated on new cycling launches and

Qualifications

• 3–5 years of experience in a retail sales role, ideally within sports or cycling.
• Proven ability to meet or exceed sales targets.
• Strong product knowledge or interest in bicycles, components, accessories, and apparel.
• Excellent communication, coaching, and interpersonal skills.
• Fluency in English; other languages a plus.

Responsibilities

• Deliver exceptional, consultative customer service with a solutions-oriented mindset.
• Drive and exceed individual and store sales targets through proactive selling and upselling.
• Lead by example on the floor, setting the tone for customer service and performance.
• Resolve customer queries and concerns efficiently by investigating issues and implementing effective solutions.
• Develop relationships with high-value and repeat customers, supporting retention and loyalty.
• Conduct customer follow-ups and customer experience calls to build relationships and expand sales opportunities.

Skills

Customer service

Sales targets

Product knowledge

Communication

Fluency in English

Job description

Wolfi’s in Abu Dhabi is building a high-performance retail team for cycling products. The Senior Sales Specialist is a trusted expert on the shop floor, using deep product knowledge and a customer-first approach to help shoppers find the perfect bike, gear, and accessories while driving sales and mentoring junior team members.

You will lead by example, handle premium customer service, manage queries, build relationships with high-value customers, and stay updated on new cycling launches and