Senior Retail Operations Manager

Perfume Unlimited LLC; Dubai; On-site; AED 100,000 - 167,000; Full time

Job summary

Perfume Unlimited LLC is seeking an experienced Retail Manager to oversee daily store operations, drive sales, and ensure exceptional customer service across assigned locations in Dubai. You will lead store teams, monitor performance, and ensure compliance with brand standards and SOPs.

The role requires 5–8 years in retail, with at least 3 years in a leadership position. Strong communication, inventory oversight, and merchandising skills are essential.

Qualifications

• Bachelor's degree in Business Administration, Retail Management, Marketing or related field.
• 5–8 years in retail operations, including 3+ years in a Retail Manager role.
• Strong leadership, people management and coaching skills; proven sales performance.
• Excellent communication and problem-solving abilities.

Responsibilities

• Oversee daily operations of assigned retail stores to ensure smooth performance.
• Drive sales growth by achieving monthly, quarterly, and annual targets.
• Monitor store performance via KPIs and reports.
• Lead and develop Store Managers and staff to maximize performance.
• Ensure high customer service standards and resolve complaints promptly.
• Ensure compliance with policies, SOPs and brand standards.
• Maintain visual merchandising standards across all stores.
• Coordinate with warehouse on inventory and stock movements.
• Support recruitment, onboarding and training with HR.

Skills

Leadership

People management

Coaching

Sales targets

Retail operations

Inventory management

Visual merchandising

Analytical skills

Microsoft Office

POS/ERP systems

Communication

Interpersonal skills

Time management

Problem solving

Education

Bachelor's degree in Business Administration

Bachelor's degree in Retail Management

Bachelor's degree in Marketing

Tools

Microsoft Office

Retail POS/ERP systems

Job description

Perfume Unlimited LLC is seeking an experienced Retail Manager to oversee daily store operations, drive sales, and ensure exceptional customer service across assigned locations in Dubai. You will lead store teams, monitor performance, and ensure compliance with brand standards and SOPs.

The role requires 5–8 years in retail, with at least 3 years in a leadership position. Strong communication, inventory oversight, and merchandising skills are essential.