Senior Relationship Manager - Mashreq Gold

Mashreq; United Arab Emirates; On-site; AED 300,000 - 540,000; Full time

Job summary

Mashreq is seeking a Senior Relationship Manager to provide tailored service to High Net Worth clients in the UAE, building strong relationships and delivering value across Mashreq Gold products.

You will drive cross-selling, source new business through referrals, and meet annual revenue targets while upholding ethical standards and AML controls. Excellent communication and market knowledge are essential.

Qualifications

• Requires a university degree and strong selling skills.
• Extensive knowledge of financial markets and wealth management.
• Excellent communication and negotiation abilities in the UAE context.
• CISI Level 3 and UAE financial regulations certification are preferred.

Responsibilities

• Provide personalized service to HNW Mashreq Gold clients and develop close relationships.
• Promote cross-selling of bank products and maximize profitable contribution.
• Source new business from HNW clients through referrals and marketing activities.
• Meet annual and monthly financial targets including cross-sell and up-sell.
• Maintain superior customer service and comply with AML and ethical standards.
• Collaborate with product and line managers to optimize client value.

Skills

Selling & financial markets knowledge

Interpersonal skills

Networking

Relationship management

Extrovert personality

Communication & negotiation

UAE 5-6 years experience

Education

University Degree

CISI ICIWM Level 3

CISI UAE Rules & Regulations

Job description

Senior Relationship Manager

Job purpose

• To provide Portfolio of HNW clients with personalized service so as to develop close relationships, achieve maximum profitable contribution for the client and the bank and retain their royalty and respect.
• Enhance Mashreq Gold Balance sheet sales/ revenues and promote cross selling of bank products to all existing clients.
• Source new business from HNW Mashreq Gold individuals through referrals, marketing activities and personal contacts.
• Ensure clients are aware of all financial services offered by the bank
• Reach financial goals set for the role by the business as per annual and monthly financial targets, including x-sell and up-sell of products to customers, to existing and new to bank customers.

Key Result Areas

• Optimize the potential value of the client base through the delivery of MG Products and Services
• Communicate with HNW client and identify their financial needs
• Achieve Revenue Goals, sales and portfolio growth targets across a range of products and services
• Maximize profitability from the Gold base whilst countering competition from other providers offering alternative investments / WM opportunities
• Acquire New to Bank HNW clients.
• Maintain a superior customer service experience for clients including pre empting issues and proactive servicing.
• Safeguard the bank from potential loss / AML fraud / and ensure ethical behavior at all times during and after sales.
• Enhance market profile and awareness
• Minimize customer attrition

Operating Environment, Framework and Boundries, Working Relationships

• Interact with product managers / line managers to constantly provide feedback on competition and client response to product / services
• Co-ordinate activities with other departments in order to maximize conversions from referral process
• Ensure client expectations are constantly met

Problem Solving

• Ability to understand customer's financial needs on a one on one basis
• Intricate understanding of products pertaining to HNW customers – both internal and external (competitors)
• Advanced Market knowledge of various investment vehicles / markets / economics
• Accurate projection of sales numbersProactive action on customer feedback and needs
• Timely escalation of service issues

Decision Making

• Pricing discretion for effective relationship Management
• Strong responsibility for Ethical selling to customers with complete disclosure about products and services

Skills / Experience :

• University Graduate
• Strong selling & financial markets knowledge
• Strong interpersonal skills and cultural sensitivity
• Relationship Management Networking skills
• Extrovert/Amiable personality
• Minimum of 5-6 years experience in a similar job with another bank / financial services in the UAE
• Excellent communication and negotiation skills
• CISI ICIWM Level 3 and CISI UAE Rules & Regulations