Senior Quality Compliance Supervisor

Al Khayyat Investments (AKI); Dubai; On-site; AED 335,000 - 536,000; Full time

Job summary

Al Khayyat Investments (AKI) is seeking a Senior Supervisor - Quality Compliance to lead the development and ongoing improvement of AKI's Quality Management System and compliance framework.

Reporting to the Quality Manager, you will maintain SOPs, drive document control, coordinate audits, and support CAPA, QAQ and supplier/customer questionnaires. Strong ISO/HACCP/GDP knowledge and cross-functional collaboration are essential.

Qualifications

• Bachelor's degree in Quality, Science, Engineering, or a related discipline.
• 8–10 years of experience in Quality Assurance, Quality Management Systems, or a related field.
• Strong hands-on experience in QMS, SOP development, document control, audits, CAPA, root cause analysis, risk assessment, and process improvement.
• Knowledge of ISO 9001, ISO 13485, ISO 22000, HACCP, ISO 14001/45001 and GDP.
• Experience cross-functional with Supply Chain, Logistics, Warehouse, Operations, HSE, IT, Internal audit.
• Proficiency in MS Office; Visio, SharePoint; process flow/documentation tools.

Responsibilities

• Develop, review, update, and maintain SOPs, policies, work instructions, forms, and quality documents.
• Coordinate with process owners to document and improve business processes with version control and approvals.
• Conduct quality/compliance gap assessments and risk assessments.
• Support audits (internal, external, supplier, customer, and certification) and follow-up.
• Support CAPA, audit responses, Quality Agreements, supplier/customer questionnaires.
• Coordinate SOP training and awareness after changes.
• Generate and maintain Quality KPIs, trackers, dashboards, and reports.
• Provide Quality support to cross-functional and supply chain projects.
• Support ISO, HACCP, GDP and other quality requirements.

Skills

Quality management

Audits

CAPA

Root cause analysis

Risk assessment

Process improvement

Stakeholder management

Communication

Documentation

Education

Bachelor's degree in Quality, Science, Engineering, or a related discipline

Tools

Microsoft Office

Visio

SharePoint

eQMS

Job description

We are looking for a Senior Supervisor - Quality Compliance to support the development, implementation, and continuous improvement of AKI's Quality Management System and compliance framework.

Reporting to Quality Manager, the role will be responsible for ensuring that Quality systems, processes, SOPs, and controlled documentation are effectively maintained and aligned with applicable regulatory, certification, customer, and business requirements.

Key Responsibilities:

• Develop, review, update, and maintain SOPs, policies, work instructions, forms, process flows, and other controlled Quality documents.
• Coordinate with process owners and cross-functional teams to develop, document, and improve business processes including version control, approvals, issuance, revision, and archiving.
• Conduct quality/compliance gap assessments, risk assessments, and follow-up on identified actions.
• Support and coordinate internal, external, supplier, customer, and certification audits, including preparation and documentation follow-up.
• Support CAPA, audit responses, Quality Agreements, supplier/customer questionnaires, and related compliance activities.
• Coordinate SOP training and awareness activities following document changes.
• Generate and maintain Quality KPIs, trackers, dashboards, and management reports.
• Provide Quality support to cross-functional, operational, 3PL, supply chain, and business improvement projects.
• Support applicable ISO, HACCP, GDP, and other Quality/compliance requirements within the assigned scope.

Experience, Qualifications and Skills:

• Bachelor's degree in Quality, Science, Engineering, or a related discipline.
• 8-10 years of experience in Quality Assurance, Quality Management Systems, Quality Compliance, or a related field.
• Strong hands-on experience in QMS, SOP development, document control, audits, CAPA, root cause analysis, risk assessment, and process improvement.
• Good knowledge of relevant management systems, preferably including ISO 9001, ISO 13485, ISO 22000, HACCP, ISO 14001/45001 and GDP.
• Experience working cross-functionally with Supply Chain, Logistics, Warehouse, Operations, HSE, IT, Internal audit and other business functions.
• Strong analytical, organizational, communication, presentation and stakeholder-management skills.
• Proficiency in Microsoft Office including visio, SharePoint, and process flow /documentation tools.
• Experience in eQMS is an advantage
• Quality or ISO Auditor certification, six sigma certification is an advantage.

What We're Looking For

A hands-on Quality professional who can translate requirements into practical processes, identify gaps and risks, drive documentation and compliance, and work effectively with stakeholders across the organization.