Senior QA & Consumer Protection Officer

Sharjah Islamic Bank; Sharjah; Sur place; AED 180 000 - 260 000; Plein temps

Résumé du poste

Sharjah Islamic Bank (SIB) is seeking a Senior Officer - Quality Assurance (UAE Nationals Only) to safeguard customer rights by ensuring compliance with consumer protection regulations and standards. You will monitor CPS implementation, assess processes, and coordinate with stakeholders to address gaps and drive regulatory excellence.

The role requires extensive knowledge of QA methods, regulatory reporting, and risk management, with a focus on Consumer Protection Regulations in the UAE.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Banking, Law, Risk Management, or a related discipline.
• Professional certifications in Compliance, Consumer Protection, Quality Assurance, Risk Management, or Internal Audit are an advantage.
• Minimum 5 years of banking experience in Quality Assurance, Consumer Protection, Compliance, Risk Management or Internal Audit.
• Experience in conducting quality reviews, regulatory assessments, and monitoring customer journeys within a financial institution.
• Strong knowledge of CBUAE Consumer Protection Regulations (CPRS) and Conduct Risk principles.
• Sound understanding of banking products, services, operations, and customer lifecycle.
• Knowledge of Quality Assurance methodologies, root cause analysis, and regulatory reporting.
• Familiarity with governance, internal controls, and risk management practices.

Responsabilités

• Conduct a quality assurance of the mentioned Product/Service to monitor CPS implementation, TA T Adherence, analyze feedback, call back and complaint reports to identify mis selling and consumer protection breach.
• Prepare a final comprehensive report of the finding and improvement road map with execution expected timelines.
• Following up with all stakeholders on identified gaps and solutions to ensure compliance with regulatory standards.
• Support the timely publication of comprehensive monitoring updates for senior stakeholders, covering all key aspects of Consumer Protection Regulations.
• Review policies and procedures related to Consumer Protection and other regulatory guidelines, as well as feedback from Internal Audit, Compliance, and Regulators. Lead ongoing bank-wide regulatory initiatives concerning Consumer Protection.
• Ensure all reports, dashboards, and related materials regarding Consumer Protection Regulations are published according to established deadlines.
• Provide timely updates to regulatory bodies and Senior Management, highlighting key areas of concern during management reviews, including at the Consumer Protection Steering Committee.
• Identify weaknesses and implement control checks, collaborating with relevant stakeholders to ensure ongoing compliance with prescribed Consumer Protection standards.
• Coordinate with Business Units, Segments, and Channels for internal and external audit reviews related to Consumer Protection Regulations, overseeing the timely resolution of any related findings.
• Manage audit-related activities in collaboration with various units, coordinating action plans with relevant stakeholders to address and remediate non-compliant or partially compliant audit findings

Connaissances

Quality assurance

Regulatory knowledge

Stakeholder management

Analytical thinking

Formation

Bachelor's degree in Business/Finance

Outils

Power BI

Excel

Regulatory reporting tools

Description du poste

Sharjah Islamic Bank (SIB) is seeking a Senior Officer - Quality Assurance (UAE Nationals Only) to safeguard customer rights by ensuring compliance with consumer protection regulations and standards. You will monitor CPS implementation, assess processes, and coordinate with stakeholders to address gaps and drive regulatory excellence.

The role requires extensive knowledge of QA methods, regulatory reporting, and risk management, with a focus on Consumer Protection Regulations in the UAE.