Assistant Manager- Market Conduct & Consumer Protection, Sharjah

Sharjah Islamic Bank; Sharjah; On-site; AED 350,000 - 650,000; Full time

Job summary

Sharjah Islamic Bank in Sharjah, UAE seeks an Assistant Manager for Market Conduct & Consumer Protection to safeguard customer rights and ensure regulatory compliance. The role involves monitoring protection standards, guiding policy interpretation, and coordinating with audit and business units.

The position requires a strong background in bank compliance and governance, with leadership and project-management capabilities to drive remediation and continuous improvement.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Banking, Law, Risk Management, or related discipline.
• Professional certification in Compliance, Consumer Protection, Risk Management, Governance, Internal Audit, or Quality Assurance is preferred.
• Minimum 10 years of banking experience, with at least 5 years in Market Conduct, Consumer Protection, Compliance, Risk Management, Internal Audit, or Governance.

Responsibilities

• Conduct Consumer Protection Regulation gap assessments and verify regulatory compliance.
• Monitor implementation of Consumer Protection Standards and ensure timely closure of gaps.
• Review policies, procedures, and regulatory documents for compliance with CPRS and governance frameworks.
• Lead regulatory initiatives related to Consumer Protection and remediation programs.
• Provide expert interpretation of regulations to support business units in compliant solutions.
• Coordinate with Internal Audit, External Audit, Compliance and business units on audits and remediation.

Skills

Leadership

Coaching

Stakeholder management

Analytical thinking

Decision making

Project management

Change management

Communication

Report writing

Power BI

Education

Bachelor's degree in Business Administration / Finance / Banking / Law / Risk Management

Professional Certification in Compliance / Consumer Protection / Risk / Governance (preferred)

Tools

Microsoft Office

Power BI

Job description

Careers for a Changing World of Islamic Banking.

Assistant Manager- Market Conduct & Consumer Protection

Posted On 30 Jul, 2026

Type Market Conduct and Consumer Protection

Job Category Market Conduct and Consumer Protection

Job Purpose:

Assistant Manager- Market conduct and consumer protection is responsible for safeguarding the rights and interests of customers by ensuring compliance with relevant consumer protection regulations and standards. This role involves monitoring and enforcing policies that protect consumers from unfair practices, overseeing complaint resolution processes, and ensuring that the organization's products and services adhere to regulatory requirements. The Consumer Protection staff also works to foster a culture of transparency and fairness within the organization

Key Accountabilities:

• Conduct Consumer Protection Regulation (Individual & SME) gap assessments to verify the Bank’s compliance with applicable regulatory requirements.
• Perform continuous monitoring of Consumer Protection Standards implementation and follow up with stakeholders to ensure timely closure of identified gaps.
• Review and assess policies, procedures, and regulatory documents to ensure compliance with Consumer Protection Regulations, Standards, and other applicable regulatory requirements.
• Lead and coordinate regulatory initiatives related to Consumer Protection, including implementation of new regulatory requirements and remediation programs.
• Provide expert advice and interpretation of Consumer Protection Regulations to support business units in implementing compliant solutions.
• Identify control weaknesses and collaborate with stakeholders to establish effective controls that ensure ongoing compliance with Consumer Protection Standards.
• Coordinate with Internal Audit, External Audit, Compliance, and business units on Consumer Protection-related audits, manage remediation plans, and ensure timely closure of audit findings.
• Develop and implement the Bank’s Conduct Risk monitoring framework, ensuring effective communication and coordination across all Lines of defense.
• Manage Conduct Risk Control Self-Assessments (RCSA) and Key Risk Indicators (KRIs) to identify, monitor, and mitigate conduct-related risks.
• Review products, services, and customer journeys to ensure Conduct Risk considerations are appropriately identified, assessed, and mitigated.
• Prepare comprehensive, accurate, and timely Conduct Risk and Consumer Protection reports for Senior Management, Executive Committees, and the Board.
• Support regulatory inspections and examinations by the Central Bank and ensure prompt response to regulatory observations.
• Collaborate with cross-functional teams to strengthen governance, improve customer outcomes, and enhance regulatory compliance.
• Strong leadership, coaching, and stakeholder management skills.
• Excellent analytical, critical thinking, and decision-making abilities.
• Ability to interpret regulations and translate them into practical business requirements.
• Strong project management and change management capabilities.
• Excellent communication, report writing, presentation, and influencing skills.
• Proficient in Microsoft Office applications; knowledge of Power BI and data analytics tools is an advantage.
• High integrity, professionalism, and sound judgment.
• Strategic and customer-centric mindset.
• Strong collaboration and relationship management skills.
• Ability to manage multiple priorities and deliver under pressure.
• Committed to continuous improvement, innovation, and regulatory excellence.

Qualifications, Experience & Skills:

• Bachelor’s degree in Business Administration, Finance, Banking, Law, Risk Management, or a related discipline.
• Professional certification in Compliance, Consumer Protection, Risk Management, Governance, Internal Audit, or Quality Assurance is preferred.
• Minimum 10 years of banking experience, with at least 5 years in Market Conduct, Consumer Protection, Compliance, Risk Management, Internal Audit, or Governance.
• Experience in leading regulatory initiatives, conducting compliance assessments, and managing cross-functional projects.
• Experience engaging with regulators and senior management is preferred.
• Strong knowledge of CBUAE Consumer Protection Regulations (CPRS), Conduct Risk, and governance frameworks.
• Comprehensive understanding of banking products, services, operations, and customer journeys.
• Sound knowledge of regulatory compliance, internal controls, risk assessment, and quality assurance practices.
• Understanding of complaint management, customer experience, and regulatory reporting.

Sharjah Islamic Bank (SIB) started servicing the society in 1975; providing banking services to individuals and companies. An Amiri decree; released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was suited the first bank to convert to Islamic Banking in 2002.

The revolutionizing from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the banks entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks.