Senior Project Manager, Student Services & Operations

American University of Sharjah; Sharjah; On-site; AED 180,000 - 300,000; Full time

Job summary

The American University of Sharjah seeks a Project Manager to lead planning, coordination, and execution of key initiatives, ensuring alignment with university goals and student services excellence.

This role manages project scope, timelines, and budgets, drives operational efficiency, collaborates with faculty, staff, vendors, and stakeholders, and reports progress while fostering cross‑functional teamwork and continuous improvement.

Qualifications

• Bachelor’s degree in Student Affairs, Public Administration, or related field.
• Minimum of 5 years of progressive experience in student services, university operations, or related fields.
• Experience managing a team and working in cross functional settings, preferably in higher education.
• Strong knowledge of student information systems (e.g., Banner, CRM tools) and service management platforms.
• Excellent leadership, communication, and problem-solving skills.
• Demonstrated commitment to student success and service excellence.

Responsibilities

• Lead project planning, including defining project scope, objectives, and deliverables.
• Develop project schedules, timelines, and budgets, and monitor progress against them.
• Coordinate project teams, assign tasks, and ensure effective communication among team members.
• Track project milestones and deliverables and report progress to stakeholders.
• Liaise with clients, vendors, and other stakeholders to ensure alignment with project goals.
• Conduct project reviews and evaluations to identify areas for improvement.
• Lead project planning, including defining project scope, objectives, and deliverables.
• Manage office operations, including organizing meetings, scheduling appointments, and maintaining office supplies.
• Benchmark, analyze and present industry standards, trends, and best practices related to student affairs programs and services.
• Handle incoming and outgoing correspondence, including emails and phone calls.
• Perform any other duties assigned to support the efficient operation of the department.

Skills

Leadership

Communication

Problem-solving

Strategic thinking

Data analysis

Change management

Collaboration

Relationship building

Decision-making

Conflict resolution

Education

Bachelor’s degree in Student Affairs, Public Administration, or related field

Master’s degree in student affairs, public administration, or related field

Tools

Banner

CRM tools

Ticketing systems

Google Meet

Microsoft Teams

Zoom

JotForm/Forms

Job description

The American University of Sharjah seeks a Project Manager to lead planning, coordination, and execution of key initiatives, ensuring alignment with university goals and student services excellence.

This role manages project scope, timelines, and budgets, drives operational efficiency, collaborates with faculty, staff, vendors, and stakeholders, and reports progress while fostering cross‑functional teamwork and continuous improvement.