Product Leader, Emerging Stores CX — Transform Customer Experience

Amazon; Dubai; On-site; AED 300,000 - 540,000; Full time

Job summary

Q-Express Documents Transport is seeking an experienced product leader to shape the Emerging Stores CX roadmap within Amazon Customer Service’s CX Improvement org. You will guide a team of pm/pm‑ops/analysts to reduce friction across the customer journey and drive upstream product enhancements.

You will analyze friction data, build cases for improvements, and collaborate across organizations to deploy scalable, data‑driven solutions.

Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience
• Bachelor's degree or equivalent
• Experience owning/driving roadmap strategy and definition
• Experience with end to end product delivery
• Experience with feature delivery and tradeoffs of a product
• Experience as a product manager or owner
• Experience owning technology products
• Proficiency in either Arabic, Turkish or Spanish language

Responsibilities

• Lead and distill inputs from large customer segments to set a vision and long‑term CX solutions.
• Analyze customer friction data to identify opportunities and build business cases for improvements.
• Collaborate across organizations to influence priorities and drive high‑impact innovations.
• Create scalable mechanisms and dashboards to measure customer impact and prevent friction.
• Advise on AI‑enabled CX product architectures and accelerate learning cycles across teams.

Skills

Product management

Roadmap strategy

Cross-functional collaboration

Data-driven decision making

Arabic/Turkish/Spanish language

Education

Bachelor's degree or equivalent

Job description

Q-Express Documents Transport is seeking an experienced product leader to shape the Emerging Stores CX roadmap within Amazon Customer Service’s CX Improvement org. You will guide a team of pm/pm‑ops/analysts to reduce friction across the customer journey and drive upstream product enhancements.

You will analyze friction data, build cases for improvements, and collaborate across organizations to deploy scalable, data‑driven solutions.