Senior CX Product Lead, Emerging Stores

Q-Express Documents Transport; Dubai; On-site; AED 500,000 - 750,000; Full time

Job summary

Amazon is seeking a customer-obsessed product leader to join the Customer Experience Improvement org. You will own the Emerging Stores CX roadmap and partner across product, program, and tech teams to reduce friction and improve the customer journey in a fast-paced global environment.

You will analyze customer friction data, build cases for improvements, and design scalable mechanisms to detect issues and drive upstream action. Strong leadership and data storytelling are essential.

Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience.
• Bachelor's degree or equivalent.
• Experience owning/driving roadmap strategy and definition.
• Experience with end to end product delivery.
• Experience with feature delivery and tradeoffs of a product.
• Experience as a product manager or owner.
• Experience owning technology products.
• Proficiency in either Arabic, Turkish or Spanish language.
• Experience in influencing senior leadership through data driven insights.
• Experience working across functional teams and senior stakeholders.

Responsibilities

• Lead and own the Emerging Stores CX roadmap, driving upstream and downstream improvements.
• Analyze customer friction data to identify opportunities and build compelling cases for improvements.
• Create dashboards and processes to catch issues before they reach customers and measure impact.
• Influence multiple organizations to align on priorities and deliver high-impact innovations.
• Communicate narratives to leadership and advocate for customers in product decisions.

Skills

Product management

Program management

Product marketing

Business development

Technology experience

Education

Bachelor's degree

Job description

Amazon is seeking a customer-obsessed product leader to join the Customer Experience Improvement org. You will own the Emerging Stores CX roadmap and partner across product, program, and tech teams to reduce friction and improve the customer journey in a fast-paced global environment.

You will analyze customer friction data, build cases for improvements, and design scalable mechanisms to detect issues and drive upstream action. Strong leadership and data storytelling are essential.