Account Manager II

SupportFinity™; Dubai; On-site; AED 133,920 - 167,400; Full time

Benefits offered by this job

Unlimited vacation days

Healthcare benefits

Fitness reimbursements

Job summary

SupportFinity™ is seeking an Account Manager to join our Food team in Dubai. The successful candidate will manage relationships with restaurant partners to help them thrive on our platform, driving performance through data insights and strategic initiatives.

Applicants should have 2-4 years of experience in account management or similar roles in tech or e-commerce, fluency in Arabic, and strong analytical skills. We offer a dynamic work environment with ample opportunities for growth and a supportive community.

Qualifications

• 2-4 years of experience in account management, partner success, or business development.
• Proven track record of managing external stakeholders.
• Ability to work cross-functionally in a fast-paced environment.

Responsibilities

• Manage a portfolio of restaurant partners and ensure strong relationships.
• Drive partner performance through data insights and recommendations.
• Support onboarding and training of new partners.

Skills

Account management

Fluency in Arabic

Strong analytical skills

Interpersonal skills

Negotiation skills

Education

Bachelor's degree in Business or related field

Tools

Excel

Google Sheets

Job description

About the Company

Careem is building the Everything App for the greater Middle East — making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people’s lives and build an awesome organisation that inspires.

Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region’s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.

We’re now entering our next chapter — one powered by AI. We’re looking for AI talent: curious problem‑solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it’s streamlining operations, enhancing customer experience, or reimagining internal systems — we want people who can make Careem work smarter and move faster.

About the Team

The Food team at Careem is at the forefront of transforming how people experience food delivery across the UAE. As part of one of the fastest‑growing verticals, we are a dynamic group of professionals driven by innovation, data, and our mission to simplify and improve lives. We work closely with partners, operations, and product teams to ensure seamless, delightful food delivery experiences for our customers.

About the Role

We are looking for an Account Manager to join our Food - UAE team in Dubai. This role is responsible for owning and nurturing relationships with our restaurant partners to help them grow and succeed on the Careem platform. You will play a critical role in optimizing partner performance, improving operational metrics, and driving strategic initiatives that benefit both Careem and our partners.

What You’ll Do

• Manage a portfolio of restaurant partners, ensuring strong relationships and satisfaction.
• Drive partners’ performance through business reviews, data insights, and strategic recommendations.
• Collaborate cross‑functionally with Operations, Marketing, and Product teams to execute growth initiatives.
• Identify and resolve partner concerns swiftly to ensure a high‑quality experience.
• Monitor and analyze partner performance metrics, identifying areas for improvement.
• Support onboarding and training of new partners to set them up for success.
• Advocate internally for partner needs and work with relevant teams to drive platform improvements.

What You’ll Need

• 2-4 years of experience in account management, partner success, business development, or similar roles, preferably in tech, e‑commerce, or F&B sectors.
• Fluency in Arabic.
• Proven track record of managing external stakeholders and influencing decision‑making.
• Strong analytical skills with proficiency in Excel/Google Sheets and data interpretation.
• Excellent interpersonal, communication, and negotiation skills.
• A problem‑solving mindset with a bias for action and continuous improvement.
• Ability to work cross‑functionally in a fast‑paced, collaborative environment.
• Bachelor’s degree in Business, Economics, or a related field.

What We’ll Provide You

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.