Senior Personal Loan Sales Leader

First Abu Dhabi Bank; Abu Dhabi; On-site; AED 300,000 - 540,000; Full time

Job summary

First Abu Dhabi Bank in Abu Dhabi is seeking an AVP, Personal Loan to lead the sales team to achieve personal loan targets, identify cross-selling opportunities, and strengthen customer relationships, while ensuring adherence to credit, fraud, and service standards.

You will plan and monitor daily activities through CRM and digital tools, develop new business with Employee Banking and branches, coach staff, and monitor portfolio progress to drive revenue and customer satisfaction.

Qualifications

• University degree or equivalent qualification.
• 3-5 years of experience selling banking products or working within financial services.
• Strong leadership, team management, sales, negotiation, and relationship-management skills.
• Good knowledge of retail banking products, credit requirements, and market competition.

Responsibilities

• Lead the assigned sales team to achieve or exceed monthly sales targets and overall business objectives.
• Plan and monitor daily sales activities, team outputs, and performance through CRM and digital platforms.
• Develop new business opportunities in collaboration with Employee Banking, branches, and internal stakeholders.
• Ensure all sourced applications meet the bank's credit, fraud, compliance, and documentation requirements.
• Strengthen customer relationships by reviewing customer feedback, NPS scores, and service-related concerns.
• Monitor sales performance, application errors, deferrals, attrition risks, and portfolio progress through weekly and monthly MIS reports.
• Coach team members, address training requirements, recognize high performers, and support performance improvement.
• Promote cross-selling opportunities, market visibility, product awareness, and sales growth through meetings, promotional activities, and roadshows.

Skills

Leadership

Team management

Sales

Negotiation

Relationship management

Customer insights

Multicultural collaboration

Education

University degree

Tools

CRM

Job description

First Abu Dhabi Bank in Abu Dhabi is seeking an AVP, Personal Loan to lead the sales team to achieve personal loan targets, identify cross-selling opportunities, and strengthen customer relationships, while ensuring adherence to credit, fraud, and service standards.

You will plan and monitor daily activities through CRM and digital tools, develop new business with Employee Banking and branches, coach staff, and monitor portfolio progress to drive revenue and customer satisfaction.