Senior Payroll & HR Operations Lead

We One; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

We One in Dubai seeks a payroll professional to manage end-to-end payroll for about 15,000 employees, ensuring regulatory compliance and accurate lifecycle management, while driving continuous process improvements to enhance employee experience. You will collaborate with IT on HR system enhancements, resolve attendance and salary queries, oversee EOS processing, and deliver key reports to management.

A Bachelor’s degree is essential; a Master’s is desirable, along with 4 years of payroll

Qualifications

• Essential qualification: Bachelor’s degree in Human Resources, Finance, Business Administration, or related field.
• Desirable qualification: Master’s degree.
• Work experience: 4 years in HR payroll in a large organization; prior experience with Oracle HR Systems.

Responsibilities

• Manage end-to-end payroll, leave administration, and EOS processing for ~15,000 employees under We One.
• Handle and resolve employee queries related to attendance and salary changes; manage grievances; ensure timely Zoho case closures.
• Manage End of Service for all workforce and Operational staff; coordinate with Group Payroll.
• Collaborate with IT on HR system enhancements, process automation, and HR digital initiatives.
• Implement payroll cutoff communication cycles; conduct alignment sessions and awareness training for stakeholders.
• Aim for a 50% reduction in employee queries through process improvements and proactive communication.
• Verify accuracy of UAE region HR uploads and transactions before payroll finalization.
• Publish key operational reports (awaiting approvals, leave balances, non-resumption ageing) across units.
• Provide analytical inputs for monthly HR Dashboard and MIS Reports for management.
• Coordinate with banking partners for emergency FS withdrawals due to lost ATM cards.
• Recover pending dues from ESPP accounts for exited employees and non-resumption cases.
• Drive process compliance and continuous improvement across payroll and HR operations.

Education

Bachelor’s degree in Human Resources, Finance, Business Administration or related field

Master’s degree

Tools

Oracle HR Systems

Job description

We One in Dubai seeks a payroll professional to manage end-to-end payroll for about 15,000 employees, ensuring regulatory compliance and accurate lifecycle management, while driving continuous process improvements to enhance employee experience. You will collaborate with IT on HR system enhancements, resolve attendance and salary queries, oversee EOS processing, and deliver key reports to management.

A Bachelor’s degree is essential; a Master’s is desirable, along with 4 years of payroll