SENIOR OFFICER - PAYROLL

We One; Dubai; On-site; AED 240,000 - 360,000; Full time

Job summary

We One in Dubai seeks a payroll professional to manage end-to-end payroll for about 15,000 employees, ensuring regulatory compliance and accurate lifecycle management, while driving continuous process improvements to enhance employee experience. You will collaborate with IT on HR system enhancements, resolve attendance and salary queries, oversee EOS processing, and deliver key reports to management.

A Bachelor’s degree is essential; a Master’s is desirable, along with 4 years of payroll

Qualifications

• Essential qualification: Bachelor’s degree in Human Resources, Finance, Business Administration, or related field.
• Desirable qualification: Master’s degree.
• Work experience: 4 years in HR payroll in a large organization; prior experience with Oracle HR Systems.

Responsibilities

• Manage end-to-end payroll, leave administration, and EOS processing for ~15,000 employees under We One.
• Handle and resolve employee queries related to attendance and salary changes; manage grievances; ensure timely Zoho case closures.
• Manage End of Service for all workforce and Operational staff; coordinate with Group Payroll.
• Collaborate with IT on HR system enhancements, process automation, and HR digital initiatives.
• Implement payroll cutoff communication cycles; conduct alignment sessions and awareness training for stakeholders.
• Aim for a 50% reduction in employee queries through process improvements and proactive communication.
• Verify accuracy of UAE region HR uploads and transactions before payroll finalization.
• Publish key operational reports (awaiting approvals, leave balances, non-resumption ageing) across units.
• Provide analytical inputs for monthly HR Dashboard and MIS Reports for management.
• Coordinate with banking partners for emergency FS withdrawals due to lost ATM cards.
• Recover pending dues from ESPP accounts for exited employees and non-resumption cases.
• Drive process compliance and continuous improvement across payroll and HR operations.

Education

Bachelor’s degree in Human Resources, Finance, Business Administration or related field

Master’s degree

Tools

Oracle HR Systems

Job description

Job Summary: The role will ensure payroll accuracy, regulatory compliance, seamless employee lifecycle management, and continuous process improvement while enhancing employee experience through proactive communication and system optimization.

Key Accountabilities:

• Manage end‑to‑end payroll, leave administration, and EOS processing for approximately 15,000 employees under We One.
• Handle and resolve employee queries related to attendance and salary changes and manage employee grievances pertaining to Payroll and ensure timely Zoho case closures.
• Manage End of Service for all workforce and Operational staff, through timely coordination with Group Payroll.
• Collaborate with the IT team on HR system enhancements, process automation, and implementation of HR digital initiatives.
• Implement payroll cutoff communication cycles, including alignment sessions and awareness training for all stakeholders.
• Achieve a 50% reduction in employee queries, primarily through process improvements and proactive communication measures.
• Verify and ensure accuracy of all UAE region HR uploads and transactions prior to payroll draft finalization.
• Initiate and publish key operational reports, including awaiting approval lists, leave balance summaries, and non‑resumption ageing reports for all business units.
• Contribute analytical inputs for the monthly HR Dashboard and MIS Reports presented to management.
• Coordinate with banking partners to arrange emergency cash‑out solutions for employees requiring FS withdrawals due to lost ATM cards.
• Recover pending dues from ESPP accounts for exited employees and non‑resumption cases.
• Drive process compliance and continuous improvement, ensuring accuracy, timeliness, and enhanced employee experience across payroll and HR operations.

Education, Qualifications & Experience:

• Essential Qualification: Bachelor’s degree in Human Resources, Finance, Business Administration, or related field.
• Desirable Qualification: Master’s degree
• Work Experience: 4 years of experience in Human Resources Department handling payroll function in a large organization, prior experience working with Oracle HR Systems.