Senior Patient Safety & Quality Officer

NMC Healthcare; Abu Dhabi; On-site; AED 60,000 - 100,000; Full time

Job summary

NMC Healthcare in Abu Dhabi is seeking a highly organized secretary to support the department with a wide range of office tasks and QA activities. You will manage records, schedule meetings, take minutes, and ensure documentation aligns with JCI and HAAD requirements.

The role requires a secretarial background, healthcare exposure, and strong English communication. Proficiency in Word and Excel is essential, with a readiness to follow OSH and infection control procedures.

Qualifications

• Graduate of a Secretarial Course or its equivalent.
• Six months or more in healthcare set up.
• Excellent command of oral and written English; Arabic language is desirable but not essential.
• Must be well versed with Word and Excel.

Responsibilities

• Performs highly responsible office functions and coordinates department activities.
• Maintains records, filing systems and logs.
• Reserves meeting sites, coordinates appointments, and attends meetings or takes minutes as needed.
• Operates office equipment and uses word-processing, graphics/presentation, and database software.
• Distributes correspondence, forms, and policies and procedures.
• Participates in Implementing & Follow up of Q.I. activities and communicates to department heads.
• Maintains necessary records pertinent to the JCI process and assists in JCIA meetings.
• Assists in maintaining records of policies, procedures, guidelines, forms and other documents and ensures circulation of current documents.
• Complies with OSH and infection control policies and cooperate with hospital management.
• Develops, monitors and supports implementation of the hospital OSHMS and reports to committees.
• Conducts incident and outbreak investigations and supports KPI reporting.

Skills

Communication skills

Healthcare environment experience

English proficiency

Education

Secretarial course

Tools

Word

Excel

Job description

Performs a wide variety of complex responsible office functions in support of a department.

Responsibilities

• 3.1 Performs highly responsible office functions; assists in arranging and coordinating department activities.
• 3.2 Establishes and maintains records, filing systems, and logs;
• 3.3 Reserve meeting sites; contacts and confirms appointments and meetings; attends meetings and takes minutes in the absence of the Quality Coordinator
• 3.4 Operates a computer, duplicating machine, fax machine, calculator, and other peripheral office equipment in the course of assigned functions
• 3.5 Utilizes a variety of word-processing, graphic/presentation, and data base software applications programs
• 3.6 Types, edits, and distributes a variety of correspondence, forms, and policies and procedures
• 3.7 Participating effectively in Implementing & Follow up of Q.I. activities.
• 3.8 Communicates appropriate information from studies and data sources to the Heads of the Department
• 3.9 Assist the HOD in maintaining all necessary records pertinent to the JCI process.
• 3.10 Assist in Facilitating JCIA meetings.
• 3.11 Assist the HOD in maintaining records of policies, procedures, guidelines, forms and other documents and ensures the circulation of current documents and the de- circulation of expired documents.
• 3.12 Performs miscellaneous related duties as requested by the HOD.
• 3.13 Comply with all OSH and infection control policies, standards and procedures and cooperate with hospital management to comply those requirements
• 3.14 Work accordance with the documented OSH procedures and instructions, specific responsibilities
• 3.15 Be familiar with emergency and evacuation procedures
• 3.16 Notifying OSH Hazards, incidents, Near misses and issues and assistance with the preparation of risk assessments, incident reports
• 3.17 Comply with Waste management procedures and policies
• 3.18 Attend applicable OSH/Infection control training programs, mock drills and awareness programs
• 3.19 Use of appropriate personal protective equipment and safety systems.
• 3.20 To develop, monitor and support implementation of the hospital OSHMS in line with HAAD Health Sector OSHMS policies and standards (and other policies and standards as applicable) and entity requirements.
• 3.21 Support to develop objectives and monitor achievement of objectives and compliance with HAAD Health Sector OSHMS requirements across all departments.
• 3.22 To report and provide guidance to the entity OSH Committee, the Prevention and Control of Infection and the Quality Improvement and Patient Safety Committee in developing programs and policies for implementing and monitoring applicable OSHMS and Infection Control and Patient Safety standards.
• 3.23 To conduct or participate in incident and outbreak investigations as applicable.
• 3.24 Help and assist in JAWDA KPIs, audits, accreditations, certifications and preparing reports

Qualifications

• 4.1 Graduate of a Secretarial Course or its equivalent
• 4.2 Six months or more in healthcare set up
• 4.3 Excellent command of oral and written English. Arabic language is desirable but not essential.
• 4.4 Responsibility for own continued professional growth beyond minimum preparation.
• 4.5 Must be well versed with Word and Excel.