Quality Manager

TALENT ONE EMPLOYMENT SERVICES; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

TALENT ONE EMPLOYMENT SERVICES in Abu Dhabi is seeking an experienced Quality Management Leader responsible for planning and monitoring readiness of quality management and improvement processes under facility leadership.

The role focuses on creating a culture of quality, ensuring regulatory and accreditation standards (DOH, Tasneef, JCIA) are met, and guiding performance measurement, data analytics, and staff development to improve patient outcomes and safety.

Qualifications

• Bachelor’s degree or equivalent in a relevant field such as quality performance management and clinical practice.
• Master’s degree in a relevant field.
• Certified professional in health care quality (CPHQ).
• Certified Lean Six Sigma.
• Certified Quality Management (CQM) and IHI fellowship.
• More than 10 years of relevant progressive experience in a similar role with 4 years of supervisory experience.
• Experience in a large Healthcare facility.
• Proficiency in English language; Arabic language preferred.
• MS Office proficiency; strong analytical and problem-solving skills.

Responsibilities

• Initiates and oversees development of a comprehensive quality improvement program.
• Manages regulatory audits and accreditation activities (DOH, Tasneef, licensing).
• Ensures DOH standards are implemented in the facility.
• Collaborates with departments to ensure quality and safety priorities.
• Develops and implements data collection and analysis of performance measures.
• Leads internal quality improvement teams and training.
• Oversees reporting of events to regulatory agencies.
• Provides strategic oversight of quality initiatives and budget input.
• Plans day-to-day activities of the section and streamline processes.

Skills

Quality management

Regulatory compliance

Data analysis

Performance improvement

Stakeholder management

Education

Bachelor’s degree in a relevant field

Master’s degree in a relevant field

CPHQ

Lean Six Sigma

CQM

IHI fellowship

Tools

MS Office

Quality Management System (QMS)

Job description

Job Purpose:

Responsible for planning and monitoring the consistent readiness of all quality management and quality improvement processes under the guidance of the facilitys leadership. Also responsible for ensure effective and efficient quality data and performance management program that aims to improve patient outcome and safety .The role oversees and coordinates facility efforts to monitor and maintain regulatory and accreditation standards while creating a culture of quality in the facility.

Responsibilities:

• Initiates and oversees the development of a comprehensive quality improvement program
  
• Manages all regulatory aspects DOH Audit/Inspection and all activities in relation to the accreditation and certification activities at SSMC
  
• Ensures SSMC meets all regulatory and accreditation requirements including DOH audits Tasneef and licensing requirements
  
• Reviews regularly the Quality program in light of changes in the needs of the organization an in the law and policies and procedures of managerial and governmental bodies
  
• Ensures DoH standards for hospitals are implemented and followed in the facility
  
• Manages to work collaboratively with various stakeholders to ensure compliance with the standards and recommendations
  
• Collaborates and partners with all the departments and practices to ensure quality and safety priorities are implemented
  
• Coordinates development implementation and evaluation of the facilitys overall quality improvement program with the other departments
  
• Develops and implements systems policies and procedures for the identification collection and analysis of performance measurement data
  
• Monitors the related staff performance and the quality of the studies to ensure quality cycle time and budgetary control of the entire patients satisfaction research process
  
• Identifies the quality improvement methodology and concepts to be followed in coordination with management directions
  
• Provides strategic oversight of proactive and reactive quality improvement activities Provides input for the department budget related to quality
  
• Oversees the reporting of events as required by regulatory agencies
  
• Acts as a resource to the staff; providing relevant training mentoring assessment and development plans
  
• Ensures that the work of the department/section is effectively coordinated with other departments/sections in a timely manner and is aligned to the overall facility goals
  
• Leads facilitate and advise on internal quality improvement teams
  
• Plans and supervises the day to day activities of the section; streamlining processes wherever possible
  
• Evaluates workload conduct performance evaluation and initiate necessary disciplinary actions
  
• Acts as an expert of quality and safety issues in all task forces/committees to establish performance innovation priorities
  
• Provides leadership updates in the development and management of the quality priorities and improvement initiatives: identifying trends prioritizing and recommending improvements and ensuring JCIA compliance
  

Role-Specific Job Responsibilities

• Implementing an effective performance management system through establishment and monitoring of quality measures and key performance indicators.
  
• Lead departments to identify performance measures and use data to initiate performance improvement projects whilst using hospital approved quality frameworks.
  
• Lead the reporting and management of Hospital Quality Index measures Jawda KPIs Clinical Practice guidelines measures including primary data collection and/or validation data Analysis & action plan for improvement Establishing Hospital quality index as a benchmark tool with SSMC to identify opportunities for improvement and implement best practices.
  
• Maintaining accurate and reliable data collection and validation methodology and ensure adequate collection systems and tools are in place.
  
• Assigning and endorsing roles for team members responsible for KPI abstraction validation submission and improvements
  
• Implement a continuous survey readiness program to ensure continuous compliance with accreditation requirements.
  
• Lead internal audits DOH Jawda Data Certification Audit by Tasneef and liaise with relevant department/s for action plan development and follow up to close findings within the set period.
  
• Lead the implementation of a clinical audit program to ensure full compliance with clinical practice guidelines.
  
• Conducting multidisciplinary hospital wide quality training (examples: JCI Clinical audit training DOH KPIs data collection and validation etc.
  
• Overseeing the progress of KPI improvement plans and discuss/ elevate challenges identified through JAWDA Sub-Committee QPS Committee CPC SEOT and Clinical Board
  

RequirementsEducational Qualification:

Required:
Bachelors degree or equivalent in a relevant field such as quality performance management and clinical practice
Masters degree in a relevant field
Specialist Certifications:
Required:
Certified professional in health care quality CPHQ
Certifed lean six sigma
Desired:
Certified Quality Management (CQM) IHI fellowship etc.
Experience:
Required:
More than 10 years of relevant progressive experience in a similar role with 4 years of supervisory experience
Desired:
Experience in a large Healthcare facility
Additional Requirements:
Required:
Proficiency in English language
MS Office and computer proficiency
Strong analytical and problem-solving skills Ability to deal with multiple issues simultaneously (multitask) and move them all towards resolution
Good communication skills
Member of quality associations as IHI ASQ and ISQUA
Desired:
Proficiency in Arabic language
Strong negotiation skills
Proven organizational skills

Required Skills:

Requirements Proven experience as a Medical Scribe Strong knowledge of medical terminology and diagnoses Nursing background is mandatory Experience working across more than two medical departments UAE healthcare experience is mandatory Ability to work efficiently in a fast-paced clinical environment Language Preference Filipino and Arabic speakers are encouraged to apply