Senior Oracle Fusion CX Functional Consultant

Naffco Flooring & Interiors; Dubai; On-site; AED 300,000 - 520,000; Full time

Job summary

Naffco Flooring & Interiors seeks an Oracle Fusion CX Functional Consultant to lead CX implementations across manufacturing and service operations. You will translate business requirements into integrated, scalable Oracle CX solutions and collaborate with sales, service, and field service teams.

The role requires hands-on experience with multiple end-to-end CX implementations in manufacturing or service industries, including CPQ, Sales, Service, Field Service, and Subscription Management

Qualifications

• Bachelor’s degree in IT, CS, engineering, business or related field.
• At least three end-to-end Oracle CX implementations, two in manufacturing or service.
• Hands-on experience delivering integrated CX processes.
• Experience with product configurations, pricing, quotations, and workflows.
• Knowledge of after-sales ops and field service scheduling.

Responsibilities

• Lead workshops with sales, service, after-sales, and field service teams.
• Assess processes and align with Oracle standard functionality and best practices.
• Prepare designs, process maps, configuration docs, and functional specs.
• Configure the applications and manage delivery throughout the implementation lifecycle.
• Design integrated processes covering lead-to-quote, quote-to-order, service requests, and renewals.
• Work with ERP and integration teams to connect CX apps with data and external systems.
• Define data migration needs and support cleansing, mapping, validation, and reconciliation.
• Lead functional testing, support integration testing, and coordinate UAT.
• Deliver user training, procedures, and knowledge transfer.
• Support cutover, go-live, stabilization and enhancements.
• Coordinate with partners and ensure delivery meets business requirements.

Skills

Workshop facilitation

Stakeholder management

Business process mapping

Requirements gathering

Test planning

Education

Bachelor's degree in IT / CS / Engineering / Business

Tools

Oracle CX

Oracle Integration Cloud

ERP/SCM integrations

Job description

Naffco Flooring & Interiors seeks an Oracle Fusion CX Functional Consultant to lead CX implementations across manufacturing and service operations. You will translate business requirements into integrated, scalable Oracle CX solutions and collaborate with sales, service, and field service teams.

The role requires hands-on experience with multiple end-to-end CX implementations in manufacturing or service industries, including CPQ, Sales, Service, Field Service, and Subscription Management