Oracle Fusion CX Consultant for Manufacturing & Service

NAFFCO Careers; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

NAFFCO Careers is seeking an Oracle Fusion CX Functional Consultant to lead CX solution implementations across manufacturing and service operations in Dubai. You will drive workshops, design solutions, configure applications, and ensure end-to-end delivery of lead-to-quote, quote-to-order, service requests, and renewals.

The role requires hands-on experience from multiple CX end-to-end deployments, with strong collaboration with ERP/SCM teams and data migration activities.

Qualifications

• Minimum of three end-to-end Oracle CX implementations, with at least two in manufacturing or service industries.
• Strong hands-on experience translating business requirements into integrated CX solutions.
• Experience with complex product configurations, pricing structures, and quotation processes.
• Understanding of after-sales ops, maintenance, warranties, and field service scheduling.
• Experience defining integrations between Oracle CX and ERP/SCM, preferably using Oracle Integration Cloud.

Responsibilities

• Lead discovery workshops with sales, customer service, after-sales, and field service teams.
• Assess current processes and map to Oracle standard functionality and best practices.
• Prepare solution designs, process maps, and functional specs.
• Configure CX applications and manage delivery through implementation lifecycle.
• Design end-to-end processes: lead-to-quote, quote-to-order, service requests, and renewals.
• Coordinate with ERP/integration teams to connect CX with product data, inventory, orders, and finance.
• Define data migration requirements and support cleansing, mapping, validation, and reconciliation.
• Lead functional testing and coordinate UAT, issue resolution, and training.

Skills

CX Implementations

Workshops Facilitation

Stakeholder Management

Documentation

Communication Skills

Data Mapping

Requirement Gathering

Education

Bachelor's degree in IT/CS/Engineering

Tools

Oracle Integration Cloud

Oracle Fusion ERP/SCM

Job description

NAFFCO Careers is seeking an Oracle Fusion CX Functional Consultant to lead CX solution implementations across manufacturing and service operations in Dubai. You will drive workshops, design solutions, configure applications, and ensure end-to-end delivery of lead-to-quote, quote-to-order, service requests, and renewals.

The role requires hands-on experience from multiple CX end-to-end deployments, with strong collaboration with ERP/SCM teams and data migration activities.