Oracle Fusion CX Functional Consultant

NAFFCO Careers; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

NAFFCO Careers is seeking an Oracle Fusion CX Functional Consultant to lead CX solution implementations across manufacturing and service operations in Dubai. You will drive workshops, design solutions, configure applications, and ensure end-to-end delivery of lead-to-quote, quote-to-order, service requests, and renewals.

The role requires hands-on experience from multiple CX end-to-end deployments, with strong collaboration with ERP/SCM teams and data migration activities.

Qualifications

• Minimum of three end-to-end Oracle CX implementations, with at least two in manufacturing or service industries.
• Strong hands-on experience translating business requirements into integrated CX solutions.
• Experience with complex product configurations, pricing structures, and quotation processes.
• Understanding of after-sales ops, maintenance, warranties, and field service scheduling.
• Experience defining integrations between Oracle CX and ERP/SCM, preferably using Oracle Integration Cloud.

Responsibilities

• Lead discovery workshops with sales, customer service, after-sales, and field service teams.
• Assess current processes and map to Oracle standard functionality and best practices.
• Prepare solution designs, process maps, and functional specs.
• Configure CX applications and manage delivery through implementation lifecycle.
• Design end-to-end processes: lead-to-quote, quote-to-order, service requests, and renewals.
• Coordinate with ERP/integration teams to connect CX with product data, inventory, orders, and finance.
• Define data migration requirements and support cleansing, mapping, validation, and reconciliation.
• Lead functional testing and coordinate UAT, issue resolution, and training.

Skills

CX Implementations

Workshops Facilitation

Stakeholder Management

Documentation

Communication Skills

Data Mapping

Requirement Gathering

Education

Bachelor's degree in IT/CS/Engineering

Tools

Oracle Integration Cloud

Oracle Fusion ERP/SCM

Job description

Role Overview

The Oracle Fusion CX Functional Consultant will lead the implementation and continuous improvement of customer experience solutions across our manufacturing and service operations.

Location: Dubai, UAE
Department: Group IT

The Oracle Fusion CX Functional Consultant will lead the implementation and continuous improvement of customer experience solutions across our manufacturing and service operations. The successful candidate must have completed multiple end-to-end Oracle CX implementations in the manufacturing and/or service industry, with strong hands-on experience translating business requirements into integrated, scalable solutions.

Modules in Scope

• Oracle CPQ: Product configuration, pricing, quotation management, proposal generation, profitability controls, contract and subscription quoting, and quote-to-order conversion.
• Oracle Sales Enterprise: CRM, customer and account management, sales opportunities, pipeline management, and forecasting.
• Oracle Service Enterprise: After-sales service, service center and call center operations, ticketing, and service request management.
• Oracle Field Service: Field maintenance, technician scheduling, appointment booking, dispatching, and service execution.
• Oracle Subscription Management: Subscription lifecycle management, renewals, and support for warranty and maintenance contract processes.

Key Responsibilities

• Lead business discovery workshops with sales, customer service, after-sales, and field service teams.
• Assess existing processes and recommend improvements aligned with Oracle standard functionality and industry best practices.
• Prepare solution designs, process maps, configuration documents, and functional specifications.
• Configure the applications and manage functional delivery throughout the implementation lifecycle.
• Design integrated processes covering lead-to-quote, quote-to-order, service requests, field service delivery, and subscription renewals.
• Work with ERP and integration teams to connect CX applications with product data, inventory, order management, finance, and relevant external systems.
• Define data migration requirements and support data cleansing, mapping, validation, and reconciliation.
• Lead functional testing, support integration testing, and coordinate user acceptance testing and issue resolution.
• Deliver user training, operating procedures, and knowledge transfer to internal teams.
• Support cutover, go-live, stabilization, and ongoing enhancements.
• Coordinate with implementation partners, challenge proposed solutions, and ensure delivery meets agreed business requirements.

Required Qualifications and Experience

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business, or a related discipline.
• A minimum of three completed end-to-end Oracle CX implementations, including at least two in manufacturing and/or service organizations.
• Strong hands-on functional experience across the listed modules, with demonstrated ability to deliver integrated CX processes.
• Experience with complex product configurations, pricing structures, approval workflows, and quotation processes.
• Strong understanding of after-sales operations, equipment maintenance, warranties, service contracts, and field workforce scheduling.
• Experience defining integrations between Oracle CX and Oracle Fusion ERP/SCM, preferably using Oracle Integration Cloud.
• Proven ability to manage workshops, configuration, testing, data migration, training, and go-live activities.
• Strong communication, documentation, stakeholder management, and problem-solving skills.

Preferred Experience

• Relevant Oracle certifications.
• Experience in industrial equipment, engineered products, automotive, or equipment service businesses.
• Experience supporting multi-company and multinational implementations.
• Familiarity with Oracle AI capabilities, service analytics, and process automation.

Application Requirements

Please include an implementation summary with your application, specifying the industry, modules implemented, your role, and go-live status for each project.