Senior Operations Manager – F&B Restaurant

EUREKA RESTAURANT & CAFE L.L.C; Dubai; On-site; AED 300,000 - 500,000; Full time

Job summary

EUREKA RESTAURANT & CAFE L.L.C in Dubai is seeking a Senior Operations Manager to lead daily F&B operations across multiple brands, drive profitability, and uphold high service standards. You will manage budgets, ensure hygiene and regulatory compliance, and mentor a motivated team to deliver exceptional guest experiences.

The role requires a hands-on leader with strong financial acumen, strategic planning ability, and deep knowledge of the Dubai market.

Qualifications

• Master’s degree in Hotel or Hospitality Management.
• Minimum of 3 years of experience in a similar role, with previous F B Gulf countries experience.
• Self-motivated leader with a dynamic and energetic personality.
• Strong problem-solving skills and openness to new ideas and innovations.
• Professional integrity and commitment to guest and team satisfaction.
• In-depth local market knowledge and awareness of the latest F B trends.
• Well-connected with key influencers and decision-makers in Dubai.
• Exceptional interpersonal and leadership skills.
• Flexibility to work long hours, including weekends.
• UAE driving license is mandatory.

Responsibilities

• Multi-Brand Operations: Manage and drive all aspects of operations across multiple restaurant brands.
• Quality & Hygiene: Ensure all F B outlets meet established standards for quality, hygiene and operational efficiency.
• Profitability: Analyse outlet profitability, identify problem areas and implement corrective measures to optimize performance.
• Financial Accountability: Oversee full P&L for F B operations ensuring revenue targets and budgeted forecasts are achieved.
• Guest Experience: Address guest complaints, requests and feedback promptly while supporting operations teams to maintain high service standards.
• Competitive Analysis: Monitor competitor trends and identify opportunities for innovation in equipment, service methods and product presentation.
• Strategic Planning: Lead the preparation of annual business, sales and marketing plans aligning goals with broader company objectives.
• Meetings & Reporting: Attend F B and operations meetings and lead daily operational reviews to ensure seamless communication and execution.
• Policy Implementation: Develop and enforce F B-related programs, policies and procedures to maintain company standards.
• Cost Control: Adhere to established expense budgets ensuring cost control measures are in place.
• Team Development: Train and mentor team members, conduct performance appraisals and create development and succession plans.
• Leadership: Drive team performance through coaching, motivation and creating a culture of excellence.
• Compliance: Ensure adherence to hygiene standards, legal requirements and standard operating procedures.

Skills

Leadership

Strategic thinking

Team management

Financial acumen

Communication skills

Negotiation & networking

Problem solving

Education

Master’s degree in Hotel or Hospitality Management

Job description

Job Description The Senior Operations Manager is responsible for overseeing daily food and beverage (F B) operations ensuring excellence in service quality, operational efficiency and adherence to company policies and standards. This leadership role includes managing multi-brand restaurant operations, optimizing profitability, fostering a motivated team and ensuring compliance with budgets, hygiene standards and legal requirements. The role also involves staying ahead of industry trends to maintain a competitive edge and delivering exceptional guest experiences.

Key Responsibilities

• Multi-Brand Operations Manage and drive all aspects of operations across multiple restaurant brands
• Quality Hygiene Ensure all F B outlets meet established standards for quality, hygiene and operational efficiency
• Profitability Monitoring Analyse outlet profitability identify problem areas and implement corrective measures to optimize performance
• Financial Accountability Oversee full P L for F B operations ensuring revenue targets and budgeted forecasts are achieved
• Guest Experience Address guest complaints requests and feedback promptly while supporting operations teams to maintain high service standards
• Competitive Analysis Monitor competitor trends and identify opportunities for innovation in equipment service methods and product presentation
• Strategic Planning Lead the preparation of annual business sales and marketing plans aligning goals with broader company objectives
• Meetings Reporting Attend F B and operations meetings and lead daily operational reviews to ensure seamless communication and execution
• Policy Implementation Develop and enforce F B-related programs policies and procedures to maintain company standards
• Cost Control Adhere to established expense budgets ensuring cost control measures are in place
• Team Development Train and mentor team members conduct performance appraisals and create development and succession plans
• Leadership Drive team performance through coaching motivation and creating a culture of excellence
• Compliance Ensure adherence to hygiene standards legal requirements and standard operating procedures

Qualifications

• Master’s degree in Hotel or Hospitality Management.
• Minimum of 3 years of experience in a similar role, with previous F B Gulf countries experience.
• Self-motivated leader with a dynamic and energetic personality.
• Strong problem-solving skills and openness to new ideas and innovations.
• Professional integrity and commitment to guest and team satisfaction.
• In-depth local market knowledge and awareness of the latest F B trends.
• Well-connected with key influencers and decision-makers in Dubai.
• Exceptional interpersonal and leadership skills.
• Flexibility to work long hours, including weekends.
• UAE driving license is mandatory.

Preferred Skills

• Proactive and solution-oriented approach.
• Strong financial acumen with P&L management expertise.
• Proven ability to manage large teams and multi-brand operations.
• Excellent communication and networking abilities.