Operations Manager

DAIKAN; Dubai; On-site; AED 350,000 - 500,000; Full time

Job summary

Daikan Hospitality Group is seeking an Operations Manager to lead restaurant operations, HO functions, and strategic growth. You will partner with HR, marketing, finance, procurement, and training to ensure consistent guest experiences and strong governance across outlets.

Ideal candidates have 10+ years in F&B operations, proven P&L control, and pre-opening experience, with ability to scale systems across markets while upholding brand standards.

Qualifications

• 10+ years in F&B or hospitality operations.
• At least 3 years at senior/executive level leading multi-unit and cross-border operations.
• Experience in high-growth or multi-brand environments is preferred.
• Proven track record improving operational KPIs and delivering strong financial results.
• Strategic, decisive, collaborative, and capable of leading through complexity and change.
• Deep operational knowledge across front- and back-of-house functions.
• Menu engineering and product cost control knowledge.
• Expertise in restaurant P&L management and financial forecasting.
• Strong project management and pre-opening experience.
• Ability to build scalable systems and structures across diverse markets.
• Clear, influential communicator at all levels of the business.
• Knowledge of POS systems, inventory platforms, and restaurant tech.
• Strong vendor negotiation and supply chain management skills.

Responsibilities

• Lead performance of all outlets with quality, service, efficiency, and profitability.
• Directly manage and guide Restaurant Managers and Supervisors; oversee expansion and pre-opening activities.
• Ensure compliance with brand standards, financial targets, and regulatory requirements.
• Work with HO teams on goals; oversee HR, marketing, finance, procurement, and training.
• Drive strategic leadership and cross-functional alignment for scalable growth.
• Set KPIs for outlets and regularly review financial and operational metrics.
• Build a high-performing leadership team across outlets and HO; foster culture and succession.
• Oversee vendor contracts and purchasing to balance value and quality.

Skills

Leadership

Hospitality ops

P&L management

Strategic thinking

Cost control

Vendor management

Team building

Communication

Pre-opening

Project management

Cross-border ops

Analytics

Education

Bachelor's in hospitality management

MBA

Master's in Hospitality Management

Tools

POS systems

Inventory platforms

Restaurant tech

Job description

Role Summary

The Operations Manager is a key executive leadership role responsible for overseeing the entire operational, strategic, and administrative functions of Daikan Hospitality Group. This includes direct responsibility for restaurant operations and working closely with executive chef, human resources, marketing, finance, procurement, training.
As an Operations Manager will ensure seamless integration between outlets and support functions, drive efficiency, and deliver consistent, high-quality guest and employee experiences. The role is both strategic and operational, with a focus on expansion, corporate governance, and sustainable growth.

Key Responsibilities

1. Operational Management

• Lead performance of all outlets, ensuring consistent quality, service, efficiency, and profitability.
• Directly manage and guide Restaurant Managers, Supervisors. Oversee expansion and pre-opening activities including market analysis, site selection, feasibility, planning, staffing, training, and launch execution.
• Ensure compliance with brand standards, financial targets, and regulatory requirements. Work closely with the Executive Chef to ensure food quality and kitchen operations meet company standards.

2. Head Office Oversight

• Working with HO teams to stay aligned on company goals.
• Human Resources: Lead organizational design, workforce planning, succession planning, performance. management, and compliance with UAE labour laws. Foster a strong company culture and employee engagement.
• Marketing: Oversee brand strategy, campaigns, PR, digital channels, and promotional activities to drive footfall, awareness, and sales. Ensure marketing is aligned with operational needs and growth strategy.
• Finance & Procurement: Work closely with Finance to monitor P&L, budgets, forecasts, and group-wide cost control. Ensure procurement and supply chain functions are efficient, cost-effective, and aligned with growth.
• Training & Development: Oversee Learning & Development, ensuring structured training programs for both HO staff and outlet employees, with a focus on leadership pipeline development.
• Administration & Compliance: Ensure that all corporate governance, licenses, audits, and legal compliance are maintained across all HO functions.

3. Strategic Leadership

• Develop and execute the group s operational strategy in line with long-term business objectives.
• Drive cross-functional alignment across all departments to achieve organizational efficiency and scalability.
• Represent operations and Head Office functions at the board/ownership level, providing strategic recommendations.
• Lead corporate initiatives such as franchising, partnerships, and international expansion.

4. KPI & Performance Management

• Set clear KPIs for outlets, with strong accountability at every level.
• Regularly review financial performance, operational metrics, HR dashboards, and marketing ROI.
• Ensure structured reporting and communication across the leadership team.

5. People & Culture

• Build and lead a high-performing leadership team across outlets and HO.
• Establish succession plans, leadership development programs, and employee engagement initiatives.
• Oversee vendor contracts and purchasing, ensuring value without compromising on quality.
• Act as a culture champion, ensuring the group s values are embedded across all markets and functions.

Key Success Metrics

• Outlet performance (revenue, margin, guest satisfaction).
• Operational efficiency (labour, food cost, process compliance).Timely and successful pre-openings (UAE and international).
• Strength and development of operational leadership pipeline.
• Cross-functional collaboration and executional alignment.
• Market growth and scalability of operations infrastructure.

Desired Candidate Profile

• Bachelor s degree in hospitality management, Business Administration, or a related field (required).
• Master s in business administration (MBA) or Hospitality Management (preferred).
• 10+ years in F&B or hospitality operations, with at least 3 years at senior or executive level leading large, multi-unit and cross-border operations. Experience in high-growth or multi-brand environments is preferred.
• Proven success managing large teams, improving operational KPIs, and delivering strong financial results.
• Strategic, decisive, collaborative, and capable of leading through complexity and change.
• Deep operational knowledge across both front- and back-of-house functions.
• Menu engineering and product cost control knowledge.
• Expertise in restaurant P&L management and financial forecasting.
• Strong project management and pre-opening experience.
• Ability to build scalable systems and structures across diverse markets.
• Clear, influential communicator at all levels of the business.
• Knowledge of POS systems, inventory platforms, and restaurant tech.
• Strong vendor negotiation and supply chain management skills.