Boutique Operations Coordinator - UAE National (Temp.)

FashionUnited; Abu Dhabi; On-site; AED 446,400 - 781,200; Full time

Job summary

Piaget boutique in Abu Dhabi, operated under Richemont, is seeking a Store Manager to oversee merchandising, financials, and sales staff. You will lead performance, coach teams, and ensure exceptional customer service aligned with brand standards.

Responsibilities include budgeting, scheduling, and driving annual sales targets while maintaining HSE compliance and diversity directives across the department.

Qualifications

• Master's Degree or Equivalent Level.
• Experience in leading and developing teams to achieve business objectives.

Responsibilities

• Oversee merchandising, financial management, and store operations.
• Supervise and develop sales staff, set performance objectives, and coach for talent development.
• Develop solutions for customer issues and ensure clear messaging and next steps.
• Create and optimize schedules across teams to meet business goals.
• Manage departmental budgets and review order processing protocols.

Skills

Team leadership

Resource planning

Budget management

Sales leadership

HSE compliance

Education

Master's Degree or Equivalent Level

Job description

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how. Piaget excels in everything that is rare, precious and exceptional. Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

YOUR MISSION

Oversee merchandising, financial management, sales staff supervision, and overall store management.

HOW WILL YOU MAKE AN IMPACT

• Oversee the merchandising, financial management, and overall store management to ensure the achievement of operational sales performance goals.
• Supervise and evaluate the capabilities of sales staff, identifying gaps and prioritizing development activities. Implement formal development frameworks and coach and mentor staff to support talent development.
• Develop and communicate solutions for common customer issues, ensuring clear messaging and next steps.
• Create and manage medium- to long-term work schedules, coordinating across multiple teams to achieve business goals.
• Set performance objectives for direct reports, manage and report on departmental performance, and take corrective actions to meet annual business objectives.
• Implement the function's strategy and business plan, motivating staff to commit to the organization's mission, vision, and values.
• Configure complex product-and-services solutions, negotiate agreements, and review sales proposals, escalating issues as necessary.
• Manage departmental budget plans, including development and delivery.
• Define and optimize order processing protocols for a seamless customer experience.
• Set objectives for sales calls, tailor presentations to customer needs, gather and analyze information, and secure customer agreements.
• Identify opportunities to grow customer accounts through additional products/services, often fulfilling a sales quota.
• Develop and implement relationship management plans for complex customer accounts, building relationships with decision-makers and influencers.
• Monitor and improve performance against health, safety, and environment (HSE) key performance indicators, resolving noncompliance issues.
• Ensure compliance with diversity and inclusion directives, using precise and descriptive language for tasks and responsibilities.

REQUIRED QUALIFICATIONS

• Master's Degree or equivalent level, substantial general work experience, comprehensive job-related expertise, and experience in planning, managing, and organizing resources within short/medium timescales within the overall policy framework.
• Experience in leading and developing teams to achieve business objectives.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Master's Degree or Equivalent Level.
• Substantial general work experience together with comprehensive job-related experience in own area of expertise to fully competent level.

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