Job description
Job Purpose
Provide administrative and coordination support for Rail departmental operations, ensuring effective communication, documentation, reporting, and compliance with internal standards. Contribute to planning, performance tracking, and process improvement activities to enhance operational efficiency and organizational alignment across Rail Agency functions.
Roles and Responsibilities
Strategy
- Support the preparation, coordination, and monitoring of departmental or section-level plans, schedules, and reports in alignment with the Agency’s strategic objectives.
- Assist in compiling performance data, KPIs, and dashboards to track progress of projects, initiatives, and administrative targets.
- Contribute to maintaining updated documentation related to departmental objectives, budgets, and policy or procedural revisions.
- Liaise with internal and external stakeholders to ensure alignment of administrative activities with corporate governance, partnership, and operational commitments.
Operations
- Coordinate meetings, events, and official sessions by managing schedules, logistics, agendas, and documentation to ensure seamless execution.
- Maintain accurate records of correspondence, attendance, approvals, and action items across digital systems such as GRP, Aconex, or Tarasul.
- Follow up on assigned tasks, project updates, and committee decisions, ensuring closure within established timelines and escalation of delays where required.
- Manage document control functions including filing, transmittals, submittals, and version tracking to ensure traceability and audit readiness.
- Support communication and coordination with service providers, contractors, and internal teams on documentation, procurement, or maintenance-related matters.
Product / Process Improvement
- Monitor consistency and quality of documentation, correspondence, and reporting formats to ensure compliance with approved templates and standards.
- Contribute to the enhancement of administrative workflows, filing structures, and communication channels to improve efficiency and turnaround times.
- Assist in the implementation of digital tools, dashboards, or automated trackers to streamline monitoring and reporting activities.
- Identify recurring issues or bottlenecks in documentation, follow-ups, or coordination processes, and recommend corrective or preventive measures to management.
Physical Working Conditions
- Primarily office-based with occasional site, coordination, or audit visits as required; may involve extended hours during reporting cycles or project deadlines.
Qualifications
Diploma/Bachelor's degree in business administration or relevant field
0-1 Years in case of bachelor's degree (5+ years in case of Diploma)