Senior Officer – Crypto Centre

DMCC (Dubai Multi Commodities Centre); Dubai; On-site; AED 120,000 - 180,000; Full time

Benefits offered by this job

Housing allowance

Pension scheme

Discretionary bonus

Medical and life insurance

Free parking

Discounts with partners

Job summary

DMCC, the world’s leading free zone for commodities trade, seeks a Senior Officer – Crypto Centre to grow its crypto ecosystem in Dubai. You will develop services, engage partners, and deliver activation programs while converting leads into members.

You will support market and competitor analysis, manage onboarding and retention of members, and collaborate with Marketing to drive content campaigns and events.

Qualifications

• Bachelor’s degree in business, management, or related field.
• 3–5 years business experience in sales or client management or account management, with at least 1 in crypto/blockchain.
• CRM experience, preferably Salesforce.
• Strong communication and computer literacy.

Responsibilities

• Work with partners to deliver activation programs (acceleration, incubation, networking) with Marketing and Centre Manager.
• Onboard and retain crypto centre members.
• Reach out to leads; assess client potential and future plans.
• Advise on crypto license activities and company setup timelines.
• Sell DMCC Crypto Centre packages and upsell DMCC services; drive applications.
• Capture data to profile and qualify new leads for Business Setup and Sales strategies.
• Support Centre Manager on alliances and partnerships; track KPI’s.
• Promote the Centre and generate leads via events, content marketing, and campaigns.
• Host inbound delegations and follow up on opportunities.

Skills

Sales/Account Mgmt

CRM experience

English fluency

Multilingual

Education

Bachelor’s degree in Business/Management

Tools

Salesforce

Job description

DMCC is a government entity established in 2002 to enhance commodity trade flows through Dubai. We perform a range of roles which continue to position Dubai as the preferred destination for global commodities trade and DMCC as the world’s No.1 Free Zone.

Company Profile:

DMCC is a centre of global trade. Headquartered in Dubai, DMCC is the world’s most interconnected Free Zone, home to over 25,000 member companies and the leading trade and enterprise hub for commodities. Whether developing vibrant neighbourhoods with world-class property like Jumeirah Lakes Towers and the much-anticipated Uptown Dubai or delivering high-performance business services, DMCC provides everything its dynamic community needs to live, work, and thrive. Made for Trade, DMCC is proud to sustain and grow Dubai’s position as the place to be for global trade today and long into the future.

Role Summary:

The Senior Officer – Crypto Centre would support the Senior Manager in growing the crypto & blockchain ecosystem in DMCC, and in strengthening its value proposition by developing new services and strategic initiatives and partnerships and delivering engagement and activation programs at the Crypto Centre.

The primary focus of the Senior officer will be generating and nurturing leads for DMCC Crypto Centre and converting them into members, advising them on the most suitable set up solution and license activities, before passing them on to the Business Setup team.

The Senior Officer will also be responsible for supporting the Senior Manager in the delivery of the center’s activation programs and initiatives and in on-boarding, managing and retaining ecosystem partners and members. They will also support the Senior Manager with key projects and on conducting market and competitor analysis in order to grow the ecosystem.

Responsibilities:

• Work with key partners on delivering the center's activation programs (acceleration, incubation, and networking) in collaboration with Marketing and the Centre’s Manager.
• Manage the onboarding and retention of crypto centre members
• Initiate contact with assigned leads and answer all inquiries within the same day. Get to know the client’s potential and future plans and really understand their business.
• Provide informed advice on all crypto related license activities and company set up procedures and the set-up timelines.
• Sell DMCC, Crypto Centre and Upselling DMCC’s packages & value-added services and convert leads into opportunities. Ensure that clients initiate their application.
• Capture all the required info which can help in profiling and qualifying the new leads and will be a valuable input to the Business Setup Team and to Sales & BD strategy.
• Attend to delegation visits at the Centre and deliver the Centre’s value proposition, linking it to DMCC’s overall vision and objectives. Identify opportunities for collaboration and lead generation and recommend them to the Manager.
• Work with the Manager to support the Centre’s strategic alliances and ecosystem partners, ensuring that appropriate KPI’s are in place and measured.
• Promote the Centre and generate leads by participating in relevant events, exhibitions, by working with Centre Manager and Marketing on content marketing and digital campaigns.
• Host inbound delegations relevant to the Centre and deliver the Centre’s value proposition, linking it to DMCC’s overall vision and objectives. Identify opportunities for collaboration and lead generation and ensure post meeting follow-up is conducted.
• Provide input to Section Head and Marketing on strategies and key target markets for client acquisition from sector.
• Support the Manager in preparing the centre’s product development plans and in the roll-out of new programs, products, and services and in monitoring the related performance.
• Support the manager in conducting market research and competitive review activities to identify opportunities for improvements and new product development.

Qualifications:

• Bachelor’s degree level – in Business, management, or related field.
• 3-5 years business experience in sales or client management or account management, with at least 1 in the field of crypto or blockchain.
• Working with a CRM, preferably Salesforce
• High level of computer literacy and communication skills
• Market understanding - knowledge of DMCC and Free zone’s unique selling points, as well as a good idea of the local competition
• Knowledge of the crypto & blockchain sector and technology
• Language Skills: Fluency in English and one additional language (Russian, Arabic, French, German or Spanish) is essential for this role.
• Digital competence

The successful candidate will enjoy the following:

Working at the world’s best Free Zone with highly motivated colleagues.

A very diverse workforce from all around the globe.

Well-being initiatives all over the year.

Market competitive basic salary.

Housing allowance.

Other alternative family benefits.

Pension Scheme.

Discretionary bonus schemes.

Generous annual leave.

Medical and life insurance cover.

Free covered parking.

Retail discounts with over 450 outlets across JLT.