Senior Microsoft Dynamics 365 CRM & Power Platform Consultant (Arabic

Confidential Company; Dubai; On-site; AED 260,000 - 420,000; Full time

Job summary

Confidential Company in Dubai seeks an experienced Dynamics 365 CRM Consultant to lead the design, development, and integration of CRM solutions across Sales, Service and Marketing.

You will analyze business requirements, customize modules, and drive Power Platform implementations. Strong leadership, problem solving, and stakeholder management are essential for success in this role.

Qualifications

• Bachelor’s degree in computer science, information technology, or a related field.
• Minimum 7+ years of experience in Microsoft Dynamics CRM / Dynamics 365.
• Minimum 3+ years of hands‑on experience with Microsoft Power Platform.

Responsibilities

• Lead the design, development and implementation of Microsoft Dynamics 365 CRM solutions.
• Gather and analyze business requirements and translate them into technical solutions.
• Configure and customize Dynamics 365 Sales, Customer Service, Marketing and related modules.
• Develop and maintain integrations with third‑party systems using APIs and Microsoft technologies.
• Design and implement solutions using Power Apps Canvas, Model‑Driven Apps, Power Automate, Power BI, and Power Pages.
• Create workflows, business process flows, plug‑ins, custom workflows and custom entities.
• Provide technical leadership and best practices for CRM and Power Platform implementations.
• Perform system troubleshooting, enhancements, upgrades and performance optimization.
• Conduct end‑user training and provide post‑implementation support.
• Collaborate with business stakeholders, project managers and technical teams.

Skills

CRM customization

Stakeholder management

Problem solving

Technical leadership

Requirements gathering

Education

Bachelor’s degree in CS/IT

Tools

Dynamics 365 CRM

Power Apps

Power Automate

Power BI

Dataverse

Azure integrations

Job description

Lead the design development and implementation of Microsoft Dynamics 365 CRM solutions Gather and analyze business requirements and translate them into technical solutions Configure and customize Dynamics 365 Sales Customer Service Marketing and related modules Develop and maintain integrations with third‑party systems using APIs and Microsoft technologies Design and implement solutions using oPower Apps Canvas Model-Driven Apps oPower AutomateoPower BIoPower Pages Create workflows business process flows plug‑ins custom workflows and custom entities Provide technical leadership and best practices for CRM and Power Platform implementations Perform system troubleshooting enhancements upgrades and performance optimization Conduct end‑user training and provide post‑implementation support Collaborate with business stakeholders project managers and technical teams

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum 7+ years of experience in Microsoft Dynamics CRM / Dynamics 365.
• Minimum 3+ years of hands‑on experience with Microsoft Power Platform.
• Strong experience in:Dynamics 365 CRM customization and configurationPower AppsPower AutomatePower BIDataverseMicrosoft Azure integrations
• Experience with CRM data migration and system integration projects.
• Excellent problem‑solving and stakeholder management skills.
• Microsoft Certified: Dynamics 365 Functional Consultant
• Microsoft Certified: Power Platform Functional Consultant Associate
• Microsoft Certified: Power Platform Solution Architect Expert
• Microsoft Certified: Power Platform Developer Associate