Senior Dynamics 365 CRM & Power Platform Lead

Confidential; Dubai; On-site; AED 150,000 - 230,000; Full time

Job summary

Confidential in Dubai seeks a senior Dynamics 365 CRM and Power Platform expert to lead design, development, and implementation across Sales, Service, and Marketing modules. You will translate business requirements into effective technical solutions, architect integrations, and guide best practices.

The role requires deep hands-on experience with Dynamics 365 customization, Power Apps, Power Automate, Power BI, Dataverse, and Azure integrations, along with strong stakeholder management and

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum 7+ years of experience in Microsoft Dynamics CRM / Dynamics 365.
• Minimum 3+ years of hands-on experience with Microsoft Power Platform.
• Strong experience in: Dynamics 365 CRM customization and configuration; Power Apps; Power Automate; Power BI; Dataverse; Microsoft Azure integrations.

Responsibilities

• Lead the design, development, and implementation of Microsoft Dynamics 365 CRM solutions.
• Gather and analyze business requirements and translate them into technical solutions.
• Configure and customize Dynamics 365 Sales, Customer Service, Marketing, and related modules.
• Develop and maintain integrations with third-party systems using APIs and Microsoft technologies.
• Create workflows, business process flows, plug-ins, custom workflows, and custom entities; provide technical leadership and best practices for CRM and Power Platform implementations.
• Perform system troubleshooting, enhancements, upgrades, and performance optimization.
• Conduct end-user training and provide post-implementation support.
• Collaborate with business stakeholders, project managers, and technical teams.

Skills

Microsoft Dynamics CRM

Power Platform

Stakeholder management

Problem solving

Education

Bachelor’s degree in computer science / IT / related field

Microsoft Certified: Dynamics 365 Functional Consultant

Microsoft Certified: Power Platform Functional Consultant Associate

Microsoft Certified: Power Platform Solution Architect Expert

Microsoft Certified: Power Platform Developer Associate

Tools

Power Apps

Power Automate

Power BI

Dataverse

Azure integrations

Job description

Confidential in Dubai seeks a senior Dynamics 365 CRM and Power Platform expert to lead design, development, and implementation across Sales, Service, and Marketing modules. You will translate business requirements into effective technical solutions, architect integrations, and guide best practices.

The role requires deep hands-on experience with Dynamics 365 customization, Power Apps, Power Automate, Power BI, Dataverse, and Azure integrations, along with strong stakeholder management and