Senior Marketing & CX Leader - Mall & Retail

AlFuttaim; Dubai; On-site; AED 245,520 - 357,120; Full time

Benefits offered by this job

Competitive compensation aligned with Al-Futtaim Malls standards

Collaborative, performance-driven culture

Opportunity to shape customer experience

Job summary

AlFuttaim in Dubai is seeking a Marketing and Customer Experience Manager to lead marketing strategies and enhance customer experience at Dubai Festival Plaza. The ideal candidate will bring senior-level experience in retail, with strong capabilities in strategic marketing, stakeholder engagement, and data-driven decision-making.

This full-time role requires proven skills in managing marketing initiatives and a deep understanding of customer dynamics to drive growth and community engagement.

The position offers competitive compensation and the opportunity to shape a flagship retail destination.

Qualifications

• Senior-level experience in marketing and customer experience leadership within retail, malls, or consumer-facing environments.
• Strong strategic planning capability combined with hands-on execution oversight.
• Proven ability to use data and insights to drive commercial outcomes.
• Experience managing multiple stakeholders including tenants, agencies, and senior leadership.

Responsibilities

• Lead the development and execution of integrated marketing and customer experience strategies.
• Drive footfall, sales growth, and tenant performance through data-led campaigns.
• Oversee marketing execution across channels, ensuring effective budget utilization.
• Develop and manage the mall brand identity and reputation.
• Partner closely with tenants to align marketing initiatives.
• Lead customer experience strategy across touchpoints.
• Analyze customer data and market trends.
• Manage agency partners and stakeholders.
• Ensure compliance with portfolio governance standards.

Skills

Strategic marketing and brand management

Customer experience design and performance management

Data-driven decision making and budget optimization

Stakeholder leadership and tenant engagement

Event marketing, PR, and digital platform oversight

Strong communication and presentation skills

Education

Bachelor's degree in Marketing, Business Administration, or a related field

Job description

AlFuttaim in Dubai is seeking a Marketing and Customer Experience Manager to lead marketing strategies and enhance customer experience at Dubai Festival Plaza. The ideal candidate will bring senior-level experience in retail, with strong capabilities in strategic marketing, stakeholder engagement, and data-driven decision-making.

This full-time role requires proven skills in managing marketing initiatives and a deep understanding of customer dynamics to drive growth and community engagement.

The position offers competitive compensation and the opportunity to shape a flagship retail destination.