Guest Experience Lead - Mall Visitor Services

AlFuttaim; Dubai; On-site; AED 44,640 - 66,960; Full time

Benefits offered by this job

Experience in shopping mall operations

Participation in retail events and community engagement activities

Job summary

AlFuttaim is seeking a Mall Customer Service Assistant at the Dubai Festival Plaza. This role offers the opportunity to provide professional front line customer service, assisting visitors with inquiries and delivering a welcoming experience that meets high service standards.

The ideal candidate will possess strong communication skills and experience in a customer-facing role. Join a dynamic team in a vibrant retail destination serving thousands of visitors daily.

Qualifications

• Experience in customer service, hospitality, retail, or shopping mall environments.
• Ability to interact with visitors from diverse cultural backgrounds.
• Good problem solving ability and customer focused mindset.

Responsibilities

• Welcome visitors at the customer service desk and provide friendly assistance.
• Respond to customer inquiries regarding stores, services, promotions, and mall facilities.
• Record customer feedback and complaints while ensuring prompt follow up.

Skills

Customer service and guest assistance

Communication and interpersonal skills

Complaint handling and customer satisfaction management

Multicultural customer engagement

Education

Diploma or Bachelor's degree in Hospitality or Business Administration

Job description

AlFuttaim is seeking a Mall Customer Service Assistant at the Dubai Festival Plaza. This role offers the opportunity to provide professional front line customer service, assisting visitors with inquiries and delivering a welcoming experience that meets high service standards.

The ideal candidate will possess strong communication skills and experience in a customer-facing role. Join a dynamic team in a vibrant retail destination serving thousands of visitors daily.