Senior Manager, Human Resources - Hospitality

Confidential Careers; Abu Dhabi; Presencial; AED 300.000 - 540.000; Jornada completa

Descripción de la vacante

Confidential Careers in the United Arab Emirates seeks a Senior HR Manager – Hospitality to lead HR services across a portfolio of hotels and guide recruitment, onboarding, employee relations, and day-to-day HR operations.

You will partner with hotel and portfolio leadership to drive talent management, engagement, and compliance with UAE labor law, while standardizing policies across properties. Oracle Fusion experience is preferred.

Formación

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 12+ years HR experience in hospitality, including team leadership.
• Experience leading HR across a portfolio of hotels or multi-property environments (required).

Responsabilidades

• Lead end-to-end recruitment for hospitality roles and oversee onboarding across properties.
• Own HR records accuracy, HR system (Oracle Fusion), payroll inputs, leave management, and attendance tracking.
• Manage employee relations as the senior point of contact and handle grievances and disciplinary processes.
• Drive performance management cycles, set goals, and calibrate with hotel leaders; lead training programs.
• Deliver HR reports and dashboards with insights to leadership and ensure compliance with policies and UAE labor law.
• Manage, coach, and develop HR teams across all properties and standardize HR practices.

Conocimientos

Interpersonal skills

Communication with senior stakeholders

Leadership & team coordination

Attention to detail

HR systems (Oracle Fusion)

UAE labor law knowledge

Educación

Bachelor’s degree in HR or related field

Herramientas

Oracle Fusion

Descripción del empleo

The Senior HR Manager – Hospitality leads the delivery of HR services across a portfolio of hotels, ensuring effective talent management, employee engagement, and HR compliance. The role is a strategic and operational partner to the leadership of each hotel and to portfolio leadership, owning the HR agenda across all properties and guiding recruitment, onboarding, employee relations, and day-to-day HR operations.

Key Responsibilities

1. Recruitment & Onboarding

• Lead end-to-end recruitment for hospitality roles, including workforce planning with hotel leadership.
• Oversee interviews, offers, and onboarding processes, ensuring consistent standards across properties.
• Ensure smooth pre-boarding and induction for new hires and drive retention in the early tenure period.

2. HR Operations

• Own the accuracy and integrity of employee records and the HR system (Oracle Fusion).
• Oversee payroll inputs, leave management, and attendance tracking.
• Ensure compliance with company policies and UAE labor law; review and improve HR processes.

3. Employee Relations

• Serve as the senior point of contact for employee and management queries and HR support.
• Lead the handling of employee concerns, grievances, and disciplinary processes, escalating complex cases as per governance.
• Champion positive employee engagement and workplace culture across properties.

. Performance & Development

• Drive performance management cycles (goal setting, reviews, follow-ups) and calibration with hotel leaders.
• Lead training programs and learning initiatives aligned to service standards and operational needs.
• Oversee employee development plans and succession/talent pipeline for key hotel roles.

5. HR Reporting & Compliance

• Deliver HR reports and dashboards (headcount, turnover, etc.) with insights and recommendations to leadership.
• Ensure compliance with HR policies and audit requirements, maintaining documentation and approvals.
• Lead implementation of HR initiatives across properties, supported by testing, change management, and clear ownership.

6. Team Leadership

• Manage, coach, and develop HR team members supporting the hotels in the portfolio.
• Set priorities, service levels, and accountability for HR delivery across all properties.
• Standardize HR policies, processes, and practices across the portfolio while adapting to each hotel's operating needs.

Key Skills & Competencies

• Strong interpersonal, communication, and influencing skills with senior stakeholders
• Knowledge of HR systems (Oracle Fusion preferred)
• Sound understanding of UAE labor law
• Leadership, organizational, and coordination skills
• Attention to detail and strict confidentiality
• Sound judgment in complex employee relations matters

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field
• 12+ years of HR experience in hospitality, including team leadership
• Experience leading HR across a portfolio of hotels or multi-property environments (required)