Senior Luxury Butler Team Lead – VIP Service

SUNRISE Resorts & Cruises; Abu Dhabi; On-site; AED 268,000 - 335,000; Full time

Job summary

Sunrise Resorts & Cruises in Abu Dhabi seeks an experienced Butler Supervisor to lead the Butler team and deliver personalized luxury service. You will oversee daily operations, coordinate guest requests, and ensure every service aligns with SUNRISE standards and guest expectations.

You will train, coach, and develop staff, uphold confidentiality and privacy, and handle VIP guests with discretion. The role requires 1–3 years in Butler services, five-star hotel background preferred, and excellent

Qualifications

• 1–3 years experience in Butler services or luxury guest relations.
• 5-star hotel or international brand experience preferred.
• Strong leadership and staff development skills.
• Excellent English; additional languages are a plus.
• Ability to handle VIP guests and privacy.

Responsibilities

• Supervise and coordinate daily activities of the Butler team.
• Provide personalized and attentive service for VIP guests.
• Monitor guest preferences and service arrangements for seamless experience.
• Handle guest complaints promptly and professionally.
• Train, guide, and motivate Butler team members.
• Monitor team performance, grooming, and policy compliance.
• Maintain guest confidentiality and professional etiquette.

Skills

VIP guest handling

Guest service excellence

Leadership

Team supervision

Staff development

Communication skills

Interpersonal skills

Problem solving

Decision making

Discretion and confidentiality

English proficiency

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Sunrise Resorts & Cruises in Abu Dhabi seeks an experienced Butler Supervisor to lead the Butler team and deliver personalized luxury service. You will oversee daily operations, coordinate guest requests, and ensure every service aligns with SUNRISE standards and guest expectations.

You will train, coach, and develop staff, uphold confidentiality and privacy, and handle VIP guests with discretion. The role requires 1–3 years in Butler services, five-star hotel background preferred, and excellent