Senior Laundry & Uniform Operations Lead

IHG Hotels & Resorts; Dubai; On-site; AED 66,960 - 89,280; Full time

Benefits offered by this job

Employee discounts across IHG Hotels & Resorts worldwide

Access to IHG's international training and development programs

Collaborative and inclusive work environment focused on career growth

Job summary

IHG Hotels & Resorts is looking for an experienced Laundry and Uniform Supervisor at voco Dubai The Palm. This role will lead the hotel’s laundry operations and manage uniform functions, ensuring high-quality standards and operational efficiency.

The ideal candidate should have 2-3 years of supervisory experience in hotel laundry or housekeeping operations, a strong understanding of laundry machinery, and excellent team management skills. Competitive pay and benefits are offered, along with employee discounts across IHG's international locations.

Qualifications

• Minimum 2-3 years of supervisory experience in hotel laundry or housekeeping operations.
• Strong understanding of laundry machinery, chemical handling, and uniform management systems.
• Proven ability to lead, train, and motivate a team in a fast-paced environment.
• Excellent organizational, multitasking, and time management skills.
• Familiar with inventory control and cost management practices.
• Physically fit and able to perform operational duties as needed.
• Flexible to work shifts, weekends, and public holidays.

Responsibilities

• Supervise daily laundry operations including sorting, washing, drying, ironing, and distribution of linens and uniforms.
• Ensure all laundry equipment is maintained in excellent condition and report any malfunction or repair needs.
• Manage uniform issuance, collection, and inventory to ensure each staff member has access to clean and properly fitted uniforms.
• Inspect uniforms and linens regularly for quality, arranging for repairs or replacements as needed.
• Prepare and maintain schedules to ensure proper staffing and efficient workflow in the laundry department.
• Train, supervise, and motivate laundry attendants and uniform staff to deliver consistent service quality.
• Monitor stock levels of chemicals, detergents, and linen supplies, reordering when required.
• Maintain proper documentation for inventory control, stock movements, and cost monitoring.
• Ensure compliance with all health, safety, and hygiene protocols, including the safe handling of laundry chemicals.
• Collaborate with housekeeping and other departments to ensure timely delivery of fresh linens and uniforms.
• Plan for peak periods and special events to ensure laundry operations meet hotel demands.

Skills

Laundry and uniform operations management

Team supervision and staff development

Equipment maintenance and safety compliance

Inventory and cost control

Cross-departmental coordination

Job description

IHG Hotels & Resorts is looking for an experienced Laundry and Uniform Supervisor at voco Dubai The Palm. This role will lead the hotel’s laundry operations and manage uniform functions, ensuring high-quality standards and operational efficiency.

The ideal candidate should have 2-3 years of supervisory experience in hotel laundry or housekeeping operations, a strong understanding of laundry machinery, and excellent team management skills. Competitive pay and benefits are offered, along with employee discounts across IHG's international locations.