Senior Key Account Manager, Air & Sea

DSV - Global Transport and Logistics; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

DSV – Global transport and logistics is seeking a seasoned Key Account Manager to drive partnerships with major customers in Abu Dhabi and beyond. You will manage the lifecycle of key accounts, promote cross-selling opportunities, and coordinate with regional offices to align services and agreements.

The role requires 5–8 years of experience, including 2 years in large key account management, and a strong foundation in sales, market knowledge, and client management.

Qualifications

• Bachelor's or Master's degree in Sales and Marketing.
• 5-8 years of experience, with a minimum of 2 years managing large key accounts.
• Strong knowledge of market dynamics and client management capabilities.

Responsibilities

• Managing allocated accounts and promoting partnerships with key customers.
• Growing business with key accounts through cross selling and regional expansion.
• Fulfilling key account requirements in Abu Dhabi and the region.
• Resolving operational and financial issues pertaining to assigned accounts.
• Collaborating with Operations Departments and regional offices to harmonize services.
• Analyzing issues hindering growth and implementing corrective actions.
• Controlling costs and financial exposure while meeting customer expectations.
• Reporting to sales management on revenues and plans to resolve issues.
• Performing related duties as assigned.

Skills

Market knowledge

Sales acumen

Client Management

Account management

Local/regional/global industry laws

Communication skills

Negotiation skills

Logical and self-motivated

Result oriented

Education

Bachelors / Master’s degree in Sales and Marketing

Job description

Responsibilities

• Managing the allocated accounts throughout the tenure of the relationship and promoting the partnership between key customers and DSV.
• Growing and expanding the business with key accounts through cross selling, volume growth and regional expansion.
• Fulfilling all key accounts requirements and expectations in Abu Dhabi and regionally whenever needed.
• Resolving all operational and financial issues pertaining to assigned accounts.
• Working closely with Operations Departments and regional DSV offices and harmonizing the services and agreements offered to Key accounts.
• Analyzing problems or issues withholding growth, finds solutions, and takes specific measures to overcome them.
• Controlling operational costs and financial exposure of assigned key accounts while at the same time meeting or exceeding customer expectations.
• Reporting to sales management on key accounts issues, revenues growth plans, action plans to resolve outstanding issues, etc.
• Performing any other related duties/ projects assigned by Manager from time to time to meet business exigencies.

Responsibilities

• Managing the allocated accounts throughout the tenure of the relationship and promoting the partnership between key customers and DSV.
• Growing and expanding the business with key accounts through cross selling, volume growth and regional expansion.
• Fulfilling all key accounts requirements and expectations in Abu Dhabi and regionally whenever needed.
• Resolving all operational and financial issues pertaining to assigned accounts.
• Working closely with Operations Departments and regional DSV offices and harmonizing the services and agreements offered to Key accounts.
• Analyzing problems or issues withholding growth, finds solutions, and takes specific measures to overcome them.
• Controlling operational costs and financial exposure of assigned key accounts while at the same time meeting or exceeding customer expectations.
• Reporting to sales management on key accounts issues, revenues growth plans, action plans to resolve outstanding issues, etc.
• Performing any other related duties/ projects assigned by Manager from time to time to meet business exigencies.

Qualifications & Characteristics:

Education

– Bachelors / Master’s degree in Sales and Marketing

Work Experience

– 5-8 years of experience, of which a minimum of 2 years should be of managing large key accounts.

Specific Skills:

• Market knowledge
• Sales acumen
• Client Management
• Account management
• Knowledge of local, regional and global industry laws and regulations
• Communication skills
• Negotiation skills
• Logical and self-motivated
• Result oriented

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world‑class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward‑thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.