IT Support Team Lead — 24/7 End-User Excellence

enoc; Dubai; On-site; AED 335,000 - 558,000; Full time

Job summary

ENOC in Dubai is seeking an IT Support Team Lead to take overall responsibility for Level 1 and Helpdesk support activities, ensuring secure, reliable and smooth operation of user support services.

You will lead a 24x7 L1 function, monitor system performance and availability, develop SOPs, coordinate training on new technologies, and contribute to IT security policy implementation. A Bachelor’s degree and ITIL are preferred, with 8+ years in IT infrastructure.

Qualifications

• Bachelor’s degree in CS, engineering or business or equivalent.
• ITIL certification preferred; PRINCE II/PMP a plus.
• Experience with Windows AD, DNS, HTTP/s, SSH, LDAP, DHCP.
• Strong understanding of TCP/IP and networking security concepts.
• Solid end-user support and IT security awareness.

Responsibilities

• Lead level 1 and helpdesk support ensuring 24x7 coverage.
• Develop and review SOPs to ensure controls and procedures are effective.
• Monitor system performance and availability; respond to incidents.
• Provide data and reports to IT Support Manager for planning.
• Coordinate training for new technologies and systems.
• Contribute to IT security policy implementation and risk management.

Skills

End user support management

IT infrastructure

Leadership / team management

Automation tools

Security awareness

Education

Bachelor’s degree in CS/Engineering/Business

ITIL certification

PRINCE II / PMP certification

Tools

Windows AD

DNS

HTTP/s

SSH

LDAP

DHCP

TCP/IP

Firewalls / Networking concepts

Job description

ENOC in Dubai is seeking an IT Support Team Lead to take overall responsibility for Level 1 and Helpdesk support activities, ensuring secure, reliable and smooth operation of user support services.

You will lead a 24x7 L1 function, monitor system performance and availability, develop SOPs, coordinate training on new technologies, and contribute to IT security policy implementation. A Bachelor’s degree and ITIL are preferred, with 8+ years in IT infrastructure.