Senior IT Infra & Networking Architect - Contact Center

eMinds; Dubai; On-site; AED 350,000 - 550,000; Full time

Job summary

eMinds is seeking a Senior IT Infrastructure & Network Architect to lead design, integration, security, and reliability of IT infrastructure across multiple contact center locations in the UAE. You will oversee enterprise networks, on-prem servers, security, and voice connectivity, coordinating with vendors and teams to ensure resilient operations.

You will drive modernization initiatives, evaluate new contact center solutions (CRM, ACD, IVR, WFM, QMS), and ensure compliance with security

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Network Engineering, or a related discipline.
• 7+ years of relevant IT infrastructure experience, with exposure to BPO/contact center environments.
• Strong hands-on expertise in enterprise LAN/WAN networking, routing, switching, firewalls, VPNs, and network security.
• Experience with SIP trunking, SBCs, voice connectivity, and telephony integration across multiple contact center sites.
• Experience managing on-premises servers, storage, and data center infrastructure.
• Familiarity with ISO 27001 is an advantage; certifications such as CCNP/CCNA/CISSP preferred.

Responsibilities

• Design and maintain end-to-end IT infrastructure architecture across contact center sites, including networking, servers, telephony, and security.
• Establish secure, resilient connectivity between locations, supporting access to shared applications and services.
• Manage enterprise LAN/WAN infrastructure, routing, switching, firewalls, VPNs, SBCs, and SIP trunks.
• Oversee on-premises server rooms and data center infrastructure, capacity planning, environmental monitoring, and access controls.
• Define and implement network and information security controls, including firewall policies and secure remote access.
• Lead evaluation and integration of contact center solutions (CRM, ACD, IVR, WFM, QMS).
• Monitor availability, performance, and capacity; resolve incidents and implement improvements.
• Develop disaster recovery, backup, and business continuity plans.
• Ensure compliance with information security standards and regulatory requirements.
• Provide guidance to IT Support Engineers and coordinate issue resolution.
• Drive infrastructure upgrades and modernization for efficiency, scalability, and security.
• Manage vendor relationships and monitor SLAs; maintain architecture docs and procedures.

Skills

Network engineering

Vendor management

Troubleshooting

Stakeholder management

English communication

Education

Bachelor's degree in IT/CS

Tools

SIP trunking

SBCs

Firewalls

VPNs

Data center operations

Job description

eMinds is seeking a Senior IT Infrastructure & Network Architect to lead design, integration, security, and reliability of IT infrastructure across multiple contact center locations in the UAE. You will oversee enterprise networks, on-prem servers, security, and voice connectivity, coordinating with vendors and teams to ensure resilient operations.

You will drive modernization initiatives, evaluate new contact center solutions (CRM, ACD, IVR, WFM, QMS), and ensure compliance with security